Mid and South Essex NHS Foundation Trust

Switchboard Operator

This job is now closed

Job summary

Are you looking for a new challenge? Do you want to join an enthusiastic team?

Then apply to join our friendly, professional and fast-paced Customer Services Department (switchboard).

This is an outstanding opportunity to join our fast growing, forward thinking Customer Services Switchboard Operators team who provide a high quality of service dealing with varied queries and especially urgent/emergency calls.

As a Customer Services Operator(Switchboard) you would be expected to ensure that our patient/visitors' experience follows the Trust values, supporting and respecting our patients/visitors/staff at all times. Applicants will be expected to be excellent communicators, responsive, effective, calm and provide a courteous service in any circumstance during their shift.

The ideal candidate should be able to demonstrate high standards of customer care to build caller confidence whilst ensuring an efficient call handling service, balancing performance with excellent customer service delivery. There may be shifts that require lone working once the postholder is fully competent following extensive training and experience.

We look forward to receiving your application today.

Main duties of the job

To be considered you should ideally have previous experience operating a telephone system switchboard console preferably within the NHS or a critical service environment. Reception experience or work within the NHS but other experience may be taken into account. Applicants must have a strong telephone manner.

You will need to possess excellent literacy and good numeric skills, be confident and able to work under pressure whilst remaining polite and courteous at all times, as these are essential requirements for the role.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Date posted

25 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Part-time

Reference number

390-EFM-BR-0787-B

Job locations

Broomfield

Court Road

Chelmsford

CM1 7ET

Job description

Job responsibilities

The Switchboard is a 24/7 service.

Candidates must be flexible and able to commit to a varied shift pattern.

This can include weekends, unsocial hours and public holidays including Christmas.

A rolling 8 week rota pattern which includes the following shift times:*

Early 06.00am to 14.00pm

Late 14.00pm 22.00pm,

Night 22.00pm 06.00am.

* This is subject to change as due to staff sickness or vacancies. Applicants must be flexible

Please see attached a full job description setting out the details of the role and responsibilities.

Full training will be given to successful candidates

We look forward to your application.

Job description

Job responsibilities

The Switchboard is a 24/7 service.

Candidates must be flexible and able to commit to a varied shift pattern.

This can include weekends, unsocial hours and public holidays including Christmas.

A rolling 8 week rota pattern which includes the following shift times:*

Early 06.00am to 14.00pm

Late 14.00pm 22.00pm,

Night 22.00pm 06.00am.

* This is subject to change as due to staff sickness or vacancies. Applicants must be flexible

Please see attached a full job description setting out the details of the role and responsibilities.

Full training will be given to successful candidates

We look forward to your application.

Person Specification

Experience

Essential

Demonstrable customer service experience

Desirable

Previous experience within a medical setting
Previously worked shift work
Experience using Lorenzo
Previous work experience in call centre or working on telephones

Skills

Essential

Proficiency using Microsoft Office programs, including Microsoft Word and Excel
Good level of literacy demonstrated through minimal mistakes on application form

Person Specification

Experience

Essential

Demonstrable customer service experience

Desirable

Previous experience within a medical setting
Previously worked shift work
Experience using Lorenzo
Previous work experience in call centre or working on telephones

Skills

Essential

Proficiency using Microsoft Office programs, including Microsoft Word and Excel
Good level of literacy demonstrated through minimal mistakes on application form

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Broomfield

Court Road

Chelmsford

CM1 7ET

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Broomfield

Court Road

Chelmsford

CM1 7ET

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)