Job summary
Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!
Our Outpatients Call Centre, based at Basildon Centre, St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon.
Upon appointment you may be expected to work in one of the main site hospitals (Basildon, Broomfield or Southend) for training and learning purposes, with you then moving to the office in Basildon Town Centre once competencies have been met.
Main duties of the job
As part of the central booking team, you will be responsible for booking both new and follow up appointments across Basildon, Broomfield and Southend.
Impact Lives: Each day your work will directly impact patients' access to health services, making a tangible difference in their lives.
Impact Lives: Each day your work will directly impact patients' access to health services, making a tangible difference in their lives.
Career Progression: With ongoing changes and growth, there are ample opportunities for you to advance your career and develop new skills.
Agile Work Environment: One day you could be talking to patients, the next you might be booking appointments or even helping us develop technology to improve patient care.
About us
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and well-being of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress
Job description
Job responsibilities
Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!
What's in it for you?
Working in an innovative outpatient booking team
Learn core administrative and booking team skills
Learn digital skills and the opportunity to use new technology
Look after the population of Essex
Work with a fun team who focus on team wellbeing and support for your development
Opportunity to shape the future MSE Outpatient experience and service
Hybrid working while keeping connected to your team
We are looking for someone who:
Is passionate about patient experience
Enjoys interacting with patients
Confident at reading and responding to emails and has basic IT skills
Is accurate and methodical when following set processes
Has good organisational skills
Good stakeholder management
Enjoys working as a team working and collaboration
Confident with holding phone conversations with members of the public
Strong customer service skills
For full details please refer to the attached job description and person specification.
Whilst we are predominantly looking for new recruits to our Basildon based booking team, we do have a small number of reception opportunities at our Broomfield site. Please mention on your application if this location would also be of interest to you.
Job description
Job responsibilities
Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!
What's in it for you?
Working in an innovative outpatient booking team
Learn core administrative and booking team skills
Learn digital skills and the opportunity to use new technology
Look after the population of Essex
Work with a fun team who focus on team wellbeing and support for your development
Opportunity to shape the future MSE Outpatient experience and service
Hybrid working while keeping connected to your team
We are looking for someone who:
Is passionate about patient experience
Enjoys interacting with patients
Confident at reading and responding to emails and has basic IT skills
Is accurate and methodical when following set processes
Has good organisational skills
Good stakeholder management
Enjoys working as a team working and collaboration
Confident with holding phone conversations with members of the public
Strong customer service skills
For full details please refer to the attached job description and person specification.
Whilst we are predominantly looking for new recruits to our Basildon based booking team, we do have a small number of reception opportunities at our Broomfield site. Please mention on your application if this location would also be of interest to you.
Person Specification
Qualifications
Essential
- GCSE Maths and English or NVQ level 2 clerical or equivalent experience
Experience
Essential
- Demonstrable experience in customer / patient focused role
- Experience of working in a busy, pressurised customer focussed environment
Desirable
- NHS experience
- Experience in use of PAS Careflow and the electronic Referral Service
Skills
Essential
- Computer literate - able to use Microsoft Packages effectively
- Good written communication skills demonstrated through application form
Person Specification
Qualifications
Essential
- GCSE Maths and English or NVQ level 2 clerical or equivalent experience
Experience
Essential
- Demonstrable experience in customer / patient focused role
- Experience of working in a busy, pressurised customer focussed environment
Desirable
- NHS experience
- Experience in use of PAS Careflow and the electronic Referral Service
Skills
Essential
- Computer literate - able to use Microsoft Packages effectively
- Good written communication skills demonstrated through application form
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
