Job summary
The Deputy General Manager (DGM) is accountable to the Deputy Director of Operations (DDO). The purpose of the DGM role is to support and deputise for the Deputy Director of Operations to ensure that both strategic and operational demands are met.
The DGM role will report to the Deputy Director of Operations for the delivery of Emergency care and acute Medicine, for assessing the impact of change and making decisions, balancing risks and priorities, and for providing advice to the Divisional Management Team.
The post holder will support the Clinical Director and Deputy Director of Operations with the development and delivery of a strategic vision and ensure service changes meet internal and external expectations and standards.
Main duties of the job
The post holder will be responsible for implementing and managing systems and processes to ensure that all services are delivered in accordance with Trust-wide policies. The post has direct line management responsibility for service unit managers and the delivery and performance management of those services. In the first instance this will include the review and, where necessary, the development of mechanisms for performance management at service level, workforce development and representing the DDO in their absence.
About us
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
Exercise delegated authority from DDO and CD for development and implementation of performance management framework and resolution of day-to-day management issues within the Division.
Support the DDO to hold Lead Clinicians, Emergency and Acute medicine Senior team to account onoperational key Performance indicators.
To account for delivery of their objectives through regular performance review meetings.
Formally deputise for the DDO including in internal and Trust-wide performance meetings.
Identify early need for remedial action plans where performance targets are not met.
Responsibility for ensuring sufficient data is available to monitor report and manage performance against benchmark.
Provide appropriate input and challenge to ensure accountability within the service to ensure high quality performance and key targets are achieved.
Work closely with the Deputy Director of Nursing, lead nurse and Matrons to ensure effective flow is maintained with apporpariate challenge and escalation , early escalation of delays , working with system wide MDT to ensure maximum efficiency in flow.
Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
Responsible for achievement of national and local targets in conjunction with Directors; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again
Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.
Job description
Job responsibilities
Exercise delegated authority from DDO and CD for development and implementation of performance management framework and resolution of day-to-day management issues within the Division.
Support the DDO to hold Lead Clinicians, Emergency and Acute medicine Senior team to account onoperational key Performance indicators.
To account for delivery of their objectives through regular performance review meetings.
Formally deputise for the DDO including in internal and Trust-wide performance meetings.
Identify early need for remedial action plans where performance targets are not met.
Responsibility for ensuring sufficient data is available to monitor report and manage performance against benchmark.
Provide appropriate input and challenge to ensure accountability within the service to ensure high quality performance and key targets are achieved.
Work closely with the Deputy Director of Nursing, lead nurse and Matrons to ensure effective flow is maintained with apporpariate challenge and escalation , early escalation of delays , working with system wide MDT to ensure maximum efficiency in flow.
Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
Responsible for achievement of national and local targets in conjunction with Directors; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again
Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.
Person Specification
Qualifications
Essential
- Qualification in management or leadership or equivalent.
- Extensive Senior Management/leadership experience
Desirable
- Understanding of working within matrix model
- Using Benchmarking to support performance improvement
Knowledge
Essential
- Effective clinical / operational management at band 8 or equivalent
- Involvement in clinical 'best practice' initiatives
Desirable
- Change Managment Experience
- Research/ development and benchmarking
Person Specification
Qualifications
Essential
- Qualification in management or leadership or equivalent.
- Extensive Senior Management/leadership experience
Desirable
- Understanding of working within matrix model
- Using Benchmarking to support performance improvement
Knowledge
Essential
- Effective clinical / operational management at band 8 or equivalent
- Involvement in clinical 'best practice' initiatives
Desirable
- Change Managment Experience
- Research/ development and benchmarking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
