Patient Pathway Co-Ordinator

Job description

Job responsibilities

Communication

Strong communication and IT skills and able to work on your own initiative as well as in a team

Providing general information to other departments & trusts as required

Maintaining patient confidentiality at all times.

Ensure patient information is maintained and updated on the appropriate patient information system

Liaising as appropriate with nurses, consultants, and other PPCs.

Liaising with teams outside of the speciality

Escalate service issues to the management team to enable action to be taken to avoid disruption to the service or a delay to patients in clinic

Analytical and Planning

Work as an effective team member and on own initiative

Input accurate data into the departmental information system

Ensure that well-organised office and filing systems are maintained (both manual and electronic) so that information is kept up to date.

Appropriately deal with telephone enquiries

Prioritising clinically urgent patients when appropriate

Clinical Duties

N/A

Policy and Service Development

Always act as a professional role model

Support/work within team to meet standards of care

Ensure all mandatory training is undertaken and maintained

Work within scope of practice and competence

Undertake any other administrative activities appropriate to this post as by directed by the managerial staff. Such duties will change over time as new administrative processes develop in response to changes in internal and external environments, within which the hospital is required to operate

Demonstrate high levels of customer care and be an ambassador for customer care within the Trust

Financial and Physical Resources

Undertake all training as required to maintain competence in all equipment used

Report all defective equipment appropriately and in a timely manner

Staff Management

Act as a role model and always promote professionalism

To assist with induction and on the job training of new and bank members of staff

Support and promote an environment conductive to learning and reflective of Trusts value

Information Resources

Maintain accurate and timely records of all patient activity using appropriate Trust computer systems

Adhere to administration procedures

To generate appointments ensuring compliance with processes, procedures, policies, and governance requirements in order to provide a safe, professional, efficient, cost effective and comprehensive service

Prepare patient documentation correctly if required

Ensure patient records are maintained and stored securely and confidentiality is adhered to ensure patient confidentiality is maintained at all times according to Trust policy i.e GDPR Prepare and maintain up to date, tidy patient documentation

To ensure that medical records are requested and returned within appropriate timeframes

Person Specification

Qualifications

Essential

• GCSE English & Maths or equivalent

Desirable

• Adminstation or typing qualification

Experience

Essential

• Previous administrative experience

Desirable

• Previous NHS experience
• Knowledge of RTT

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Basildon

SS16 5NL

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)