Bank Admin and Clerical
Mid and South Essex NHS Foundation Trust
This job is now closed
Job summary
As a Clerical Bank worker you may be the first point of contact for patients across Mid and South Essex, answering important queries and providing reassurance where required. You will be expected to manage and amend appointments and clinics through clear communication and the confident use of systems, working within the Trust's policies, procedures, and Trust values.
We currently have lines of work 3 months+ available at our Basildon site with an immediate start post recruitment checks being completed and would normally expect Clerical bank work to cover the Monday to Friday working week.
Main duties of the job
? Ensure targets are met with future appointments booked in receipt of referral
? Cancel and/or restructure clinics, make template changes and ensure all are fully utilised
? Prioritise workload and escalate any relevant issues effectively
? Sensitively explain when appointments have been cancelled or changed and negotiate a new booking with patients
? Deal with patient complaints / challenging conversations when necessary
? The post will vary depending on the assignment and location of role to enable to contribute to an efficient cost effective service across the Trust
? General Administration skills and experience are essential alongside excellent time management, organisational and communication skills
? All Temporary Staffing workers should have a flexible approach to work
? Strong verbal communication skills are required when conversing with patients/carers and members of the team
? Maintain good relationships and an empathetic approach to patients and patients' relatives
? Communicates with others in accordance with the Trust's behaviours and values
? Responsible for the taking and relay messages accurately
? Excellent prioritisation and organisational skills
? Confidence in target setting and achievement
? To be responsible for time-sensitive planning
? Be responsible for promoting Health and Safety best practice and awareness
About us
Mid and South Essex NHS Foundation Trust is now one of the largest Trust in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon, and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing, and innovative organisation working in the best interests of the people we serve.
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Date posted
29 January 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£13.16 an hour Per Hour
Contract
Bank
Working pattern
Flexible working
Reference number
Bank Admin and Clerical
Job locations
MSE Basildon/Broomfield/Southend
Southend
SS2 6GE
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
MSE Basildon/Broomfield/Southend
Southend
SS2 6GE
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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