Patient Flow Co-ordinator - Emergency Department

Job summary

Our Basildon Emergency Department are looking to recruit a full time Patient Flow Co-ordinator to join their well established team, to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.

Your role will provide administrative support to all clinical staff within the clinical area including; Consultants and Nurses, to ensure effective working and be required to monitor patient activity and flow within the Emergency Department working in partnership with the Nurse in charge and Site Managers the you will maintain up to date and accurate computer based records for patient flow, chase and escalate delays in the patients emergency pathway e.g. ensure diagnostic tests are ordered and carried out at appropriate times to aid in clinical decision making including; discharge and admission.

*ALL APPLICANTS MUST BE ABLE TO PARTICIPATE IN A FULL SHIFT PATTERN INCLUDING; LONG DAYS, EARLY'S, TWILIGHTS, LATE'S NIGHTS, WEEKENDS AND BANK HOLIDAYS

**SECONDMENT AVAILABLE**

*** PREVIOUS APPLICANTS NEED NOT APPLY ***

Main duties of the job

Your role will support with answering the phones and dealing with requests for information, whilst maintaining confidentiality, greet and assist relatives/ carers when needed, relay messages to other members of staff and work in partnership with other BTUH members of staff to ensure the timely discharge or transfer of patients out of the Emergency Department.

You will monitor and maintain patient flow, by means of the Emergency Department patient management system (EPR / Medway). Ensuring all information regarding patient's progress is recorded accurately and in a timely fashion, chase any outstanding reports or appointments to ensure excellent patient experience and timeliness of reporting and constantly check for patient's results and inform the relevant nursing/medical staff of any developments.

You will be required to ensure that the patient's location is constantly updated, book any ambulance transport that maybe required, liaise with the Discharge lounge, if patients can go there to wait for transport, lLiaise with ambulance control regarding the progress of transport home, record outcomes of any discussions in the EPR record and provide, and if necessary, present information for ED into the Trust bed meetings.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nethermayne

Basildon

SS16 5NL

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nethermayne

Basildon

SS16 5NL

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

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