Job summary
Thank you for your interest in the position of Receptionist / Appointment Clerk, please take time to read the job description and person specification attached.
We are looking for an individual with experience and proven skills in reception work, administration and telephone appointment centers and excellent people skills, to join our large, busy and friendly Diagnostic Imaging Admin Team. The role will include performing specialised reception cover, booking specialised Imaging appointments and administrative duties, also dealing with queries face to face and over the phone. You will be front line in meeting and welcoming patients, visitors and staff to the department and therefore you must be confident in dealing with people at all levels.
If you are interested in the role and believe you hold the qualities we require then apply today!
Please note that this role may close early dependent on number of applicants received.
Main duties of the job
The Ideal candidate will have these desired skills and attributes, but training will also be given;
- Experience in working in a patient / customer facing role.
- Excellent telephone manner.
- Attention to detail.
- Work accurately and calmly under pressure.
- High level of computer literacy.
- To be able to multi-task.
- Excellent timekeeping.
- Flexibility to cover colleague absence
- Flexibility to change days / hours if needed.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress
Job description
Job responsibilities
Southend University Hospital is an extremely rewarding place to work we strive to provide excellent care from excellent people. So why not apply and join a passionate Trust by the Sea!
The Job is 37.5 hours per week, We work various shifts over 7 days from Monday to Sunday, different shift patterns and weekend work applies to this role. Our department is open from 8am to 8pm, and an example of different shifts could be 8am-4pm, 9am-5pm, 12pm-8pm, and all shifts will be on a rota.
The role will cover 4 different reception areas and a call centre; Main X-Ray department, Ultrasound Department, MRI department and Women's Clinic Ultrasound reception.
For full details about this varied and rewarding role, please see attached job description
Job description
Job responsibilities
Southend University Hospital is an extremely rewarding place to work we strive to provide excellent care from excellent people. So why not apply and join a passionate Trust by the Sea!
The Job is 37.5 hours per week, We work various shifts over 7 days from Monday to Sunday, different shift patterns and weekend work applies to this role. Our department is open from 8am to 8pm, and an example of different shifts could be 8am-4pm, 9am-5pm, 12pm-8pm, and all shifts will be on a rota.
The role will cover 4 different reception areas and a call centre; Main X-Ray department, Ultrasound Department, MRI department and Women's Clinic Ultrasound reception.
For full details about this varied and rewarding role, please see attached job description
Person Specification
Qualifications
Essential
Experience
Essential
- Good Customer service skills
- or Reception Experience
- or call center experience
Skills and Knowledge
Essential
Person Specification
Qualifications
Essential
Experience
Essential
- Good Customer service skills
- or Reception Experience
- or call center experience
Skills and Knowledge
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
