Mid and South Essex NHS Foundation Trust

Booking Clerk

Information:

This job is now closed

Job summary

We have an exciting opportunity for a motivated individual to join our Administration team as a Booking Clerk!

In the role, you will be expected:

To offer a high standard of administration support to appointment management for the MSE Radiology Department as directed.

To support the service in providing high quality administrative duties

To work as part of the administration team providing cross-cover to colleagues as required in times of peak demands and staff absence.

So, if this sounds like the right role for you, please apply today.

Main duties of the job

Liaise directly with patients regarding imaging appointments both verbally and in written format.

Respond to patient / carer enquiries regarding allocated appointment or attendance on site; providing information as required, resolving straight-forward queries in line with departmental protocols.

Liaise with Radiology clinical and administration staff in line with protocols regarding attendance and non-attendance to planned appointments.

About us

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Details

Date posted

03 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working, Compressed hours

Reference number

390-CSS-BA-9432

Job locations

Basildon

Nethermayne

Basildon

SS16 5NL


Job description

Job responsibilities

For more details on this varied and rewarding role, please see the attached job description.

We look forward to your application!

Job description

Job responsibilities

For more details on this varied and rewarding role, please see the attached job description.

We look forward to your application!

Person Specification

Qualifications

Essential

  • GCSE Maths & English; or NVQ level 2 or equivalent experience

Experience

Essential

  • Demonstrable experience in customer facing role
  • Experience of working in a busy, pressurised customer focussed environment

Desirable

  • NHS Experience
  • Experience of use of PAS Careflow and electronic referral

Skills

Essential

  • Computer literate - able to use microsoft packages effectively
  • Good written communication skills demonstrated through application form
Person Specification

Qualifications

Essential

  • GCSE Maths & English; or NVQ level 2 or equivalent experience

Experience

Essential

  • Demonstrable experience in customer facing role
  • Experience of working in a busy, pressurised customer focussed environment

Desirable

  • NHS Experience
  • Experience of use of PAS Careflow and electronic referral

Skills

Essential

  • Computer literate - able to use microsoft packages effectively
  • Good written communication skills demonstrated through application form

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nethermayne

Basildon

SS16 5NL


Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nethermayne

Basildon

SS16 5NL


Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

General Manager

Brian Green

Brian.Green1@nhs.net

07825859079

Details

Date posted

03 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working, Compressed hours

Reference number

390-CSS-BA-9432

Job locations

Basildon

Nethermayne

Basildon

SS16 5NL


Supporting documents

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