Job summary
An exciting opportunity has arisen at Mid and South Essex NHS Foundation Trust for a Receptionist/Administrator within the new state of the art Chemotherapy Unit at Broomfield Hospital.
We are looking for a motivated individual who has a professional and friendly manner to join our small, busy team in Oncology.
You will be required to deliver a high level of administrative support, able to work autonomously and part of our team and have the ability to work under pressure.
Good communication and organisational skills, along with a flexible approach to duties is essential.
You will work closely with the SACT Navigator and Chemotherapy Coordinator to ensure administrative provision is effective in supporting service needs.
Main duties of the job
To work as a member of the Chemotherapy Unit team, performing specialised reception duties. The applicant will be the frontline in meeting and welcoming patients, visitors and staff to the department therefore you must be confident in dealing with people at all levels.
KEY WORKING RELATIONSHIPS:
Chemotherapy unit staff
Patients/Visitors
Outpatients/Wards
Admin/Clerical staff
Other Trust staff
General Practitioners
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
Front of house staff, meeting, greeting and welcoming patients, visitors and staff to the unit, therefore you must be confident in dealing with people at all levels
To work in the reception area, ensuring patients requests are dealt with in an efficient manner, minimising patient waiting times
To record patient information using the Trusts Patient Administration and Chemotherapy systems
To deal with telephone or face to face enquiries from wards, consultants, patients, etc. in a polite and courteous manner, bringing urgent matters to the attention of the Chemotherapy Co-ordinator/Nurse in Charge/Unit Manager
To book appointments face to face, by letter or via the telephone for Broomfield Hospital
To undertake any general administrative duties as necessary and be willing to work in a flexible manner as and when required
To comply with the Health and Safety at Work Act
To maintain a responsible attitude to patients and staff
To deputise for the SACT navigator in their absence
Job description
Job responsibilities
Front of house staff, meeting, greeting and welcoming patients, visitors and staff to the unit, therefore you must be confident in dealing with people at all levels
To work in the reception area, ensuring patients requests are dealt with in an efficient manner, minimising patient waiting times
To record patient information using the Trusts Patient Administration and Chemotherapy systems
To deal with telephone or face to face enquiries from wards, consultants, patients, etc. in a polite and courteous manner, bringing urgent matters to the attention of the Chemotherapy Co-ordinator/Nurse in Charge/Unit Manager
To book appointments face to face, by letter or via the telephone for Broomfield Hospital
To undertake any general administrative duties as necessary and be willing to work in a flexible manner as and when required
To comply with the Health and Safety at Work Act
To maintain a responsible attitude to patients and staff
To deputise for the SACT navigator in their absence
Person Specification
Qualifications
Essential
- Good General Education
- Good understanding of a range of work procedures
Desirable
- Knowledge of PAS systems
- Knowledge of hospital departments and clerical procedures
Skills and Knowledge
Essential
- Receptionist/Booking clerk experience
- Lorenzo experience
Personal Skills
Essential
- Excellent written and verbal communication
- Prioritising and using own initiative
Desirable
Person Specification
Qualifications
Essential
- Good General Education
- Good understanding of a range of work procedures
Desirable
- Knowledge of PAS systems
- Knowledge of hospital departments and clerical procedures
Skills and Knowledge
Essential
- Receptionist/Booking clerk experience
- Lorenzo experience
Personal Skills
Essential
- Excellent written and verbal communication
- Prioritising and using own initiative
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
