Junior Service Manager Head and Neck
This job is now closed
Job summary
We are looking for a friendly and enthusiastic Junior Service Manager to support the General Manager/Clinical Services Manager in the day-to-day operational management of the surgical directorate service.
This will include ensuring that outpatient clinics and theatre lists are fully utilised, full validation of waiting lists and other data is carried out regularly.
To lead on individual projects and participate in service improvements, including providing analysis on data and information and liaising with other staff across the directorate and wider Trust.
To line manage admission clerks and secretaries, ensuring that their workload is managed appropriately and completed to a high standard. To ensure that appraisals, leave and performance is consistently managed across the team.
Main duties of the job
To ensure that the directorate's elective capacity is fully utilised.To ensure that clear booking processes are in place and are adhered to at all times.
To ensure that hospital cancellations of patients' appointments and/or treatment is minimised through good planning.
To support the general manager/clinical service manager in ensuring that all the directorate's key performance indicators and local and national targets are achieved.
To ensure rotas are efficiently planned six weeks in advance
To support the development and implementation of plans to address areas of concerning performance, including leading on specific actions and areas.
Act as a point of escalation during the day for problems arising. Resolve issues or escalate to a senior manager.
Ensure that the office area is tidy and presents a welcoming and professional image of the department to other staff and visitors.Lead on specific service improvements and developments across the service.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 17,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Details
Date posted
29 February 2024
Pay scheme
Agenda for change
Band
Band 5
Salary
£28,407 a year Per Annum (Pro Rata for Part Time)
Contract
Permanent
Working pattern
Full-time
Reference number
390-SUR-SO-5008
Job locations
Southend
Prittlewell Chase
Westcliff on Sea
SS0 0RY
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Southend
Prittlewell Chase
Westcliff on Sea
SS0 0RY
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Mid and South Essex NHS Foundation Trust's privacy notice (opens in a new tab)