Job summary
This is an exciting opportunity to work within the Women & Children's Directorate. You will be joining the friendly and diverse team on Neptune Ward, which is the Paediatric Ward of Southend University Hospital. It is a busy and fast-paced environment that requires staff to be well organised, thorough and proactive in their duties. This role will involve manning both the front reception desk and the desk for the Paediatric Assessment Unit.
Main duties include preparing and tracking notes, booking patients into the ward, taking telephone calls and monitoring the front door and ensuring that people entering are compliant with COVID measures.
The Neptune Ward team is comprised of a wide range of staff across different job roles including Ward Clerks, Nurses, Healthcare Assistants, Play Specialists and Consultants and Junior Doctors. It is an extremely busy department and requires a detail-oriented individual who enjoys working hard. You need to be friendly and approachable with a flexible attitude towards your duties, to cover staff absence and annual leave when required.
Main duties of the job
You will operate as a Ward Clerk for Neptune Ward and undertake clerical duties to support the function of the service.
Main responsibilities include but are not restricted to:
- Variety of administrative duties to include ordering of patient notes, filing, uploading of documents, photocopying, answering the telephone and door entrance intercom.
- The clerk will be responsible for front facing meet & greet of service users. This will include remaining vigilant, challenging any trespassers and taking action accordingly.
- Accessing and/or inputting data accurately into Medway, CED, ICE, BadgerNet.
- To assist with clerical work as and when required in other areas.
- To ensure that all documentation is completed and updated as required. This will be both manual and computerised.
- Ensure all patient records are organised and well maintained and all reports filed as necessary.
- Liaise with other departments and personnel to provide a seamless service for patients.
To support the ward managers to ensure the smooth running of the unit.
To maintain personal development through annual appraisal and other necessary training.
To maintain & order of supplies via EROS & Office Depot when appropriate.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
-
Use of the Medway computer system for various processes, including the updating of patient demographics and hospital activity
-
Comprehensive use of in-house patient information systems to check patient information
-
Provide general administrative duties such as opening mail, answering the telephone etc. to support team members
-
Other general office duties including ordering stationary and booking PAU appointments
-
Provide general reception duties including monitoring entry to the ward and ensuring COVID procedures are followed
-
Answer and respond to all telephone enquiries efficiently and politely
-
Request and electronically track patient records in and out of the department/area when required
-
Answer and respond to enquiries from patients, relatives and visitors in the department
-
Be versatile and adaptable to the demands of the team, and willing to learn new skills
-
Promote clear and effective communication between members of the multidisciplinary team
-
Provide cover for absent colleagues within the team during annual leave and unplanned absences when required
-
Attend regular staff meetings
-
Attend the relevant statutory/mandatory training applicable to the role in line with Trust requirements
- Flexibility of hours is required as on occasions 7am starts are needed
Undertake other duties, which may be delegated on occasions, and after consultation, as appropriate to the grade of the post
Job description
Job responsibilities
-
Use of the Medway computer system for various processes, including the updating of patient demographics and hospital activity
-
Comprehensive use of in-house patient information systems to check patient information
-
Provide general administrative duties such as opening mail, answering the telephone etc. to support team members
-
Other general office duties including ordering stationary and booking PAU appointments
-
Provide general reception duties including monitoring entry to the ward and ensuring COVID procedures are followed
-
Answer and respond to all telephone enquiries efficiently and politely
-
Request and electronically track patient records in and out of the department/area when required
-
Answer and respond to enquiries from patients, relatives and visitors in the department
-
Be versatile and adaptable to the demands of the team, and willing to learn new skills
-
Promote clear and effective communication between members of the multidisciplinary team
-
Provide cover for absent colleagues within the team during annual leave and unplanned absences when required
-
Attend regular staff meetings
-
Attend the relevant statutory/mandatory training applicable to the role in line with Trust requirements
- Flexibility of hours is required as on occasions 7am starts are needed
Undertake other duties, which may be delegated on occasions, and after consultation, as appropriate to the grade of the post
Person Specification
Qualifications
Essential
- Good standard of literacy - demonstrated through minimal spelling and grammatical errors on application
Desirable
- Knowledge of medical terminology
Experience
Essential
- Previous experience in customer-services role
Desirable
- Previous Healthcare or NHS work experience
Person Specification
Qualifications
Essential
- Good standard of literacy - demonstrated through minimal spelling and grammatical errors on application
Desirable
- Knowledge of medical terminology
Experience
Essential
- Previous experience in customer-services role
Desirable
- Previous Healthcare or NHS work experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
