Job summary
We are seeking a reliable, enthusiastic person to join the Dermatology team as a Patient Pathway Officer.We are a busy, friendly, supportive team based in our own purpose built Dermatology
We are looking for excellent communicators, who are able to demonstrate and promote high levels of customer care.
Experience in using the following hospital administration systems is preferred but training can be given -
Main duties of the job
To deliver an efficient and effective appointment scheduling and outcome service to the Dermatology team, keeping up-to-date and accurate computer recorded information on the status of patients.
Support the Dermatology coordinators, clinical team, and other divisional managers in ensuring the specialty are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. 6 week diagnostic wait time.
Post will be based at Basildon Hospital as a base site with some cross-site working at satellite site.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing and innovative organisation working in the best interests of the people we serve.
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
We will deliver safe and high-quality services and be an employer of choice for our workforce
Job description
Job responsibilities
We look forward to your application. Please refer to attached Job Description for full list of responsibilities.
- Interpreting the clinical information from test requests according to protocol and taking responsibility for booking appropriate appointments. Communicate rejection of inappropriate requests to requesting Consultants according to published guidance.
- Monitor demand and wait times, identify potential breaches and escalate to Dermatology coordinators.
- Action appointments, entering details onto EPR as required, using initiative to ensure appointments meet diagnostic targets.
Job description
Job responsibilities
We look forward to your application. Please refer to attached Job Description for full list of responsibilities.
- Interpreting the clinical information from test requests according to protocol and taking responsibility for booking appropriate appointments. Communicate rejection of inappropriate requests to requesting Consultants according to published guidance.
- Monitor demand and wait times, identify potential breaches and escalate to Dermatology coordinators.
- Action appointments, entering details onto EPR as required, using initiative to ensure appointments meet diagnostic targets.
Person Specification
Knowledge, experience, skills and attributes
Essential
- Experience of scheduling patient appointments
- Knowledge of patient information systems
Desirable
- Experience in an administrative role
- NHS experience
Skills, abilities and attributes
Essential
- Conscientious approach and meticulous attention to detail.
- Articulate and able to communicate clearly
- Able to communicate information where there may be barriers to understanding
Desirable
- Knowledge of clinical terminology
Person Specification
Knowledge, experience, skills and attributes
Essential
- Experience of scheduling patient appointments
- Knowledge of patient information systems
Desirable
- Experience in an administrative role
- NHS experience
Skills, abilities and attributes
Essential
- Conscientious approach and meticulous attention to detail.
- Articulate and able to communicate clearly
- Able to communicate information where there may be barriers to understanding
Desirable
- Knowledge of clinical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
