Receptionist

Mid and South Essex NHS Foundation Trust

This job is now closed

Job summary

An exciting Receptionist opportunity has arisen within the Womens clinic Outpatient department at Southend Hospital.

As a receptionist it will be your responsibility to provide an effective administrive service which will include both reception & office work. We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of our friendly team.

Compassionate in nature, the successful applicant will be required to have a flexible attitude to work and provide cross cover during periods of absence.

We take pride in nurturing a supportive environment in which to work while ensuring we deliver a high quality service.

Main duties of the job

Ensuring availability of case notes with all necessary documentation available for medical staff
Preparation of case notes with requisite forms and paperwork in correct order.
Reception of patients/carers as they arrive in the department, giving appropriate information on clinic running/routine
Preparation of case notes for nursing staff to undertake nurse assessment process
Ensuring all clinic patient activity is entered on the patient administration system, MEDWAY
Making/changing out-patient appointments
Cancelling/Reducing Outpatient Clinics due to annual/study and professional leave
Checking/applying coding stickers to case notes
Action text message reminders cancelling/changing outpatient appointment

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Date posted

11 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Part-time

Reference number

390-W&C-SO-1733

Job locations

Southend

Prittlewell Chase

Southend-on-Sea

SS0 0RY

Job description

Job responsibilities

For further details, please refer to the attached job description/ personal specification.

We look forward to receiving your application.

Job description

Job responsibilities

For further details, please refer to the attached job description/ personal specification.

We look forward to receiving your application.

Person Specification

Qualifications

Essential

To hold GCSE Maths & English Grade c or above, or equivalent certificate

Desirable

Previous clerical experience in a hospital environment

Knowledge and Experience

Essential

Previous experience of working in a customer service or reception

Desirable

Previous clerical experience in a hospital environment
Experience of unsing hospital administration systems
Knowledge of medical terminology

Personal skills

Essential

Excellent written and oral communication skills
Ability to manage own workload and priorities, completing tasks effectively

Communication skills

Essential

Effective verbal and written communication skills
Empathic and calm nature

Person Specification

Qualifications

Essential

To hold GCSE Maths & English Grade c or above, or equivalent certificate

Desirable

Previous clerical experience in a hospital environment

Knowledge and Experience

Essential

Previous experience of working in a customer service or reception

Desirable

Previous clerical experience in a hospital environment
Experience of unsing hospital administration systems
Knowledge of medical terminology

Personal skills

Essential

Excellent written and oral communication skills
Ability to manage own workload and priorities, completing tasks effectively

Communication skills

Essential

Effective verbal and written communication skills
Empathic and calm nature

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information