Outpatient Administrative Assistant – Ophthalmology
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Job summary
We are looking for a motivated individuals with excellent communication, interpersonal and organisational skills who are dedicated to working as part of the team.
You will work as part of the Ophthalmology Outpatients Administration Team and contribute to the delivery of a comprehensive and effective administration service across the Ophthalmology Outpatients Business Unit.
To undertake a wide range of clerical, telephone and reception duties, and the documentation of patients attending the department for outpatient appointments.
Main duties of the job
To provide comprehensive and efficient administration support to the outpatient's service for both patients, nursing and medical staff.
To provide cover for the eye clinic reception when required and to deal appropriately with any enquiries/complaints. The role also involves producing appointment invitation and confirmation letters to patients prior to their appointment.
To record patients attendance accurately on the Lorenzo and In Touch systems. Scanning of documentation and filing onto patient records.
To ensure that all outpatient appointments are managed accordingly to the Patient Access Policy and that telephone and personal enquiries are dealt with appropriately, developing a confident and positive customer care approach.
To respond to patients' questions, concerns and complaints over the telephone, resolving issues with them where appropriate and escalating these where necessary.
Patients attendances are recorded accordingly on the In Touch System and entries into the computerised system are concise and accurate.
To maintain confidentiality of information relating to patients and staff at all times and to ensure communication is maintained with Team Leaders, Senior Managers, Consultants, nursing and medical staff and any other service users in order to provide an effective service to patients and Consultants.
Provide continuity of service in the absence of work colleagues and contribution is made to the continuing development of the department.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Details
Date posted
15 November 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 a year Per Annum (Pro Rata for Part Time)
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working
Reference number
390-OPHT-BR-1027-A-B
Job locations
Broomfield
Court Road
Chelmsford
CM1 7ET
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Broomfield
Court Road
Chelmsford
CM1 7ET
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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