Patient Flow Coordinator
This job is now closed
Job summary
The Acute Medical Unit is looking for an enthusiastic administrator to join our friendly team as a Patient Flow Coordinator role to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
Working in partnership with the AMU Nurse in charge and Site Managers the post holder will maintain up to date and accurate computer based records for patient flow, chase and escalate delays in the patients emergency pathway e.g. ensure diagnostic tests are ordered and carried out at appropriate times to aid in clinical decision making including; discharge and admission.
Main duties of the job
Answer the phone and deal with requests for information, whilst maintaining confidentiality
Greet and assist relatives/carers when needed
Relay messages to other members of staff
Work in partnership with other MEHT members of staff to ensure the timely discharge or transfer of patients out of the Acute Medical Unit.
Assist the ward manager with corporate Services e.g. Clinical Coding, Patient Experience
Monitor and maintain patient flow, ensuring all information regarding patient's progress is recorded accurately and in a timely fashion
Chase any outstanding reports or appointments to ensure excellent patient experience and timeliness of reporting
Ensure that the patient's location is constantly updated
Book any ambulance transport that maybe required
Liaise with the Discharge lounge, if patients can go there to wait for transport
To be aware of the need for confidentiality both with the written and spoken word
To report all accidents and incidents to the nurse in charge of the ward
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people. We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Details
Date posted
03 November 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 a year PA
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
390-LCS-BR-1456
Job locations
Broomfield
Court Road
Chelmsford
CM1 7ET
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Broomfield
Court Road
Chelmsford
CM1 7ET
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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