Job summary
Our Renal Department is looking for a hard working enthusiastic and organised full time Team Leader to work as part of the Administration Team for the Renal Service .
Your role will involve monitoring performance to ensure clinic capacity is maximised to ensure all services within the Trust are meeting KPI's and involve staff management across the Site where appropriate.
You should identify shortfalls in the service such as recruitment and closely manage performance across the services, working with the operational team to deliver the service reviewing demand and capacity to support the strategic direction on going.
Main duties of the job
You will be responsible for the day to day management of the Administration Teams and Outpatient reception staff across the Southend and Broomfield Site ensuring that the department provides an efficient and professional service to the Trust, Health Community and external users.
You will also ensure the effective management of outpatient waiting times, ensuring services are delivered efficiently and effectively, meeting the Outpatient waiting time targets including 18 week RTT targets and that staff provide high quality customer service to all our patients and visitors.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
Can you demonstrate initiative and a willingness to learn? Then we want to hear from you.
Please see the attached JD for further details.
We look forward to receiving your application.
Job description
Job responsibilities
Can you demonstrate initiative and a willingness to learn? Then we want to hear from you.
Please see the attached JD for further details.
We look forward to receiving your application.
Person Specification
Knowledge and Experience
Essential
- Understanding of patient priorities and performance targets
- Thorough knowledge of healthcare administrative systems and processes
- Previous administration and people management experience
- Experience of and skills in using a full range of IT/Patient data systems including: Microsoft Office; Outlook; Word; Excel, EPR/EMR
- Up to date knowledge and understanding of key access targets e.g. 18 weeks Referral To Treatment.
- Understanding of key challenges facing the Trust
- Ability and evidence to manage difficult people and situations
Communication Skills
Essential
- Excellent written and oral communication skills
- Good organisational skills
- Ability to manage own workload and conflicting priorities
Personal and People Developmen
Essential
- Ability to mentor, coach and support direct reporting staff
- Ability to interact with many different levels of staff i.e consultants, doctors, admin staff
- Evidence excellent interpersonal skills
Person Specification
Knowledge and Experience
Essential
- Understanding of patient priorities and performance targets
- Thorough knowledge of healthcare administrative systems and processes
- Previous administration and people management experience
- Experience of and skills in using a full range of IT/Patient data systems including: Microsoft Office; Outlook; Word; Excel, EPR/EMR
- Up to date knowledge and understanding of key access targets e.g. 18 weeks Referral To Treatment.
- Understanding of key challenges facing the Trust
- Ability and evidence to manage difficult people and situations
Communication Skills
Essential
- Excellent written and oral communication skills
- Good organisational skills
- Ability to manage own workload and conflicting priorities
Personal and People Developmen
Essential
- Ability to mentor, coach and support direct reporting staff
- Ability to interact with many different levels of staff i.e consultants, doctors, admin staff
- Evidence excellent interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
