Patient Pathway Assistant (PPA)
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Job summary
We are looking for a Permanent Full Time Patient Pathway Assistant to work within the division of Theatre and anesthetics (Pain Management), currently based at Orsett Hospital (the site is due to close in 2025 and this post will be subject to relocation from the ongoing planning for the site closure) to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
You will provide administrative support to clinical staff within the Pain Management POD, including Consultants, Surgical Care practitioners, and Junior doctors, ensuring effective coordination of their diaries, etc. This will include the management of waiting lists, overseeing outpatient activity, and ensuring appropriate action with regards to cancellation and re-instating of commitments in line with planned and unplanned leave.
Main duties of the job
To support the coordinators, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
Support the management of the admitted and non-admitted waiting lists to ensure targets are maintained and patients are booked in accordance with wait times and clinical priority.
Utilise computerised tracking systems to monitor and follow-up investigation results.
Liaise with teams outside of the specialty e.g. GPs where appropriate to ensure seamless patient journey.
Ensure patient information is maintained and updated on the appropriate patient information system.
Monitor patient attendance to appointments and re-arrange/book further appointments as required and manage the booking of patient admissions and pre-assessment appointments.
As well as general admin support for the service.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people. We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Details
Date posted
15 September 2023
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
390-T&A-BA-0855-A
Job locations
Orsett
Rowley Road
Orsett
RM16 3EU
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Orsett
Rowley Road
Orsett
RM16 3EU
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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