Job summary
The eRostering Team has recently moved to be part of a newly established 'Establishment Systems Team' in the Finance Division of Mid & South Essex NHS Foundation Trust. It is an exciting time to join the eRostering Team as we embark on improved ways of working in alignment with the Trust focus on improving value and to have a single version of the truth with our Workforce Establishment data.
Reporting to the eRostering Senior Analyst, the post holder will provide routine day to day operational support, advice and guidance to end-users and first line telephone support for a variety of rostering related queries and requests such as roster creation, shifts, unavailability, roster related pay queries and maintaining roster accuracy.
Main duties of the job
Reporting to the eRostering Senior Analyst, the post holder will provide routine day to day operational support, advice and guidance to end-users and first line telephone support for a variety of rostering related queries and requests such as roster creation, shifts, unavailability, roster related pay queries and maintaining roster accuracy.
The post holder will be expected to deliver training to end users supporting roster compliance and best practice in all roster activity, supporting optimal staff deployment and delivering safe consistent care across the Trust. This will contribute to the overall effectiveness of planned rosters by offering system based advice on key actions and system functionality, referring to user guides, training manuals, policies and SOPs.
The role will include data entry tasks, data quality checks and data corrections as well as assisting the eRostering Manager and Senior Analysts to generate reports for key stakeholders to plan and share roster performance data to improve roster performance through use of evidence.Support team colleagues in their training, coaching and outreach activity across the Trust to help improve the use of eRostering systems and achieve full benefits realisation.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
You will provide routine day to day support to end users of Allocate products including Optima(HealthRoster), Employee Online, SafeCare.
Reporting to the eRostering Senior Analyst, the post holder willprovide routine day to day operational customer service support to end-users via telephone, email and support tickets raised on our self-service portal. The post-holder will advocate and advise on best practice in all roster activity.
You will offer day to day support to roster users answering complex and routine queries, advising end users on application of policy and best practice, ensuring contract and payroll queries are managed and resolved, and supporting optimal staff deployment and deliveringsafe consistent care across the Trust.
Ensure that the Trust operates a safe, consistent and cost effective eRostering service, with a focus on data quality and patient safety, working closely with the temporary staffing service to support safe workforce models through effective planning and deployment of resources and challenging instances of poor or inadequate planning through the use of evidence based data and reference to best practice.
Provide support to the team in order to deliver an effective, efficient and customer focused service, which meets the changing needs of the NHS, the organisation, managers, employees, and members of the public.The post holder will support colleagues across MSE sites, interacting with clinical and corporate colleagues, supporting clinical requirements during surge/escalation activity, intake of newly qualified staff and planned service changes.
Job description
Job responsibilities
You will provide routine day to day support to end users of Allocate products including Optima(HealthRoster), Employee Online, SafeCare.
Reporting to the eRostering Senior Analyst, the post holder willprovide routine day to day operational customer service support to end-users via telephone, email and support tickets raised on our self-service portal. The post-holder will advocate and advise on best practice in all roster activity.
You will offer day to day support to roster users answering complex and routine queries, advising end users on application of policy and best practice, ensuring contract and payroll queries are managed and resolved, and supporting optimal staff deployment and deliveringsafe consistent care across the Trust.
Ensure that the Trust operates a safe, consistent and cost effective eRostering service, with a focus on data quality and patient safety, working closely with the temporary staffing service to support safe workforce models through effective planning and deployment of resources and challenging instances of poor or inadequate planning through the use of evidence based data and reference to best practice.
Provide support to the team in order to deliver an effective, efficient and customer focused service, which meets the changing needs of the NHS, the organisation, managers, employees, and members of the public.The post holder will support colleagues across MSE sites, interacting with clinical and corporate colleagues, supporting clinical requirements during surge/escalation activity, intake of newly qualified staff and planned service changes.
Person Specification
Qualifications
Essential
- Good standard of general education, GCSE English and Maths or Equivalent
Knowledge and Experience
Essential
- Knowledge of staff management techniques, able to advise managers to address service issues relating to staffing
- Experience in customer service, providing advice, guidance, issue investigation and resolution
Desirable
- Experience of supporting colleagues at all levels through change and supporting managers in delivering organisational change
- Allocate Optima (HealthRoster) system user experience
- Allocate Optima (HealthRoster) system administration experience
Person Specification
Qualifications
Essential
- Good standard of general education, GCSE English and Maths or Equivalent
Knowledge and Experience
Essential
- Knowledge of staff management techniques, able to advise managers to address service issues relating to staffing
- Experience in customer service, providing advice, guidance, issue investigation and resolution
Desirable
- Experience of supporting colleagues at all levels through change and supporting managers in delivering organisational change
- Allocate Optima (HealthRoster) system user experience
- Allocate Optima (HealthRoster) system administration experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
