Job summary
This is an exciting opportunity for you to join us as a Bereavement Officer at Broomfield Hospital.
You will be expected to work with all grades of medical, nursing and chaplaincy staff to assist the smooth running of the bereavement office in accordance with national and hospital guidelines for the care of the bereaved and the medical certification of deceased patients.
You will assist in the day to day running of the service alongside the Lead Bereavement Officer and will ensure processes are adhered to and that the organizational needs with regard to bereavement are met in a timely manner.
If you are interested in the role and believe you hold the qualities we require, then apply today!
Main duties of the job
DUTIES AND RESPONSIBILITIES1. Assist in the day-to-day running of the office and provide guidance to those using the service.2. Undertake all administrative duties associated with the service, under direction of the Lead Bereavement Officer.3. Liaise with medical staff with regard to the completion of cause of death certificates and cremation papers.4. Maintain accurate and concise record of the deceased patient, using the team's electronic database - Eden.5. Liaise with ward staff and teams in the event of any issues arising regarding patient property and medical case notes.6. Maintain accurate and concise records of patient's death and to ensure that all relevant health care agencies receive accurate and prompt notification of the patient's death.7. Ensure notification of death letters are sent to the deceased's GP on the day the certificates are completed.8. Ensure that all wards and critical care areas have adequate information and resources for the newly bereaved.9. Liaise with mortuary staff to arrange viewings for deceased patients families (in extenuating circumstances)10. Assist in the facilitation of documentation for Public Health Funerals, with the local councils, where families are unable to pay for funerals/where there is no next of kin.11. Raise procurement orders for the team in relation to stationery and study days etc.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress
Job description
Job responsibilities
For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include
- Be the first point of contact for bereaved families.
- To follow guidance escalating any complex or contentious issues at an appropriate time to senior or MEO colleagues as required.
- Work with colleagues in the Mortuary team to arrange viewings for families of deceased patients (in extenuating circumstances)
- Provide advice and guidance to families as required should they wish to raise concerns / complaints.
- In line with service model support and complete the organisations Bereavement Survey collating comments as directed
- Regularly attend Wards and Departments to ensure that supplies of relevant documentation is in good supply and available when needed. May also be required to collect and deliver patient records to support families.
Job description
Job responsibilities
For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include
- Be the first point of contact for bereaved families.
- To follow guidance escalating any complex or contentious issues at an appropriate time to senior or MEO colleagues as required.
- Work with colleagues in the Mortuary team to arrange viewings for families of deceased patients (in extenuating circumstances)
- Provide advice and guidance to families as required should they wish to raise concerns / complaints.
- In line with service model support and complete the organisations Bereavement Survey collating comments as directed
- Regularly attend Wards and Departments to ensure that supplies of relevant documentation is in good supply and available when needed. May also be required to collect and deliver patient records to support families.
Person Specification
meet some of the criteria
Essential
- - Educated to Minimum GCSE/O' level standard
Desirable
- Administration qualification - Experience of Patient Administration System - Knowledge of databases and spreadsheets
- Has project managements skills
- Corporate experience - Previous experience of Quarterly Monitoring data analysis and input
- Degree of flexibility in working hours
knowlewdge experience
Essential
- Minimum 2 years experience within the NHS or similar environment (e.g. Dept of Health or other public service) -
- Evidence of ability to develop effective working relationships with different levels and disciplines internal and external to the organisation
Desirable
- - Ability to meet the fundamental aspects of the role - Drive energy and enthusiasm - Willing to undergo further training as appropriate - Be flexible in the approach to work and the changing needs of the Division and colleagues - To act in a professional and supportive at all
Person Specification
meet some of the criteria
Essential
- - Educated to Minimum GCSE/O' level standard
Desirable
- Administration qualification - Experience of Patient Administration System - Knowledge of databases and spreadsheets
- Has project managements skills
- Corporate experience - Previous experience of Quarterly Monitoring data analysis and input
- Degree of flexibility in working hours
knowlewdge experience
Essential
- Minimum 2 years experience within the NHS or similar environment (e.g. Dept of Health or other public service) -
- Evidence of ability to develop effective working relationships with different levels and disciplines internal and external to the organisation
Desirable
- - Ability to meet the fundamental aspects of the role - Drive energy and enthusiasm - Willing to undergo further training as appropriate - Be flexible in the approach to work and the changing needs of the Division and colleagues - To act in a professional and supportive at all
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
