Service Desk Manager

Job summary

We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of our friendly team.

We take pride in nurturing a supportive environment in which to work while ensuring we deliver a high quality service.

The Service Desk Manager will oversee and manage the 3 Number Estates & Facilities Help desks, managing the performance of the help desk operatives, providing team members with regular constructive feedback relating to performance and behaviour.

They will also oversee the stores Operations on each site, liaising with management on stores related issues.

The Service Desk Manager will be responsible for collating and providing performance date to the Estates Operations Manager and other senior managers as requested.

Be responsible for completing department sickness reviews, manage annual leave, staff appraisals, performance reviews and will have responsibility for department budgets.

Understand the maintenance operational process and ensure that the CAFM system collects all relevant data to support the delivery of Planned Preventative Maintenance (PPM) and reactive maintenance services.

The Service Desk Manager will ensure reports are produced and shared with Board of Directors, Senior Managers, Operational managers/Supervisors across the Trust based on the performance of maintenance services/staff to ensure KPI's are met.

PLEASE NOTE THIS ROLE CANNOT BE SPONSORED.

Main duties of the job

The Service Desk Manager will be able to effectively advise, instruct and train colleagues, and other groups, in the operation of helpdesk systems.

The Service Desk Manager shall be able to collate detailed management reports for all services that are utilising the CAFM system

Liaise with the CAFM service administrator to ensure data bases are set up to Manage Hard & Soft FM services across the Trust.

Ensure the system is capable of the following:

• Managing Planned Preventative Maintenance (PPM) programs
• Accept reactive maintenance requests
• Accept requests for Soft FM services
• Produce worksheets for all work requests (Soft & Hard FM)
• Enable staff to complete and enter the outcome of any work requests assigned.
• Provide monthly audit reports for Management meetings
• Ensure contractors complete worksheet requests and their information is inputted into the CAFM database.
• Managing the stores stock control.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Southend

SS0 0RY

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Southend

SS0 0RY

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

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