Service Desk Performance and Governance Lead
This job is now closed
Job summary
The role will be responsible for managing and ensuring the quality and integrity of input data and transactional changes complete by the service desk team.
Reporting to the Service Desk Manager, the post holder will provide leadership to Reporting and Governance Analyst, deputising for the team manager, assisting with, and developing the skills of the team, and providing timely service desk data to Clinical and Corporate Directorates.
The role will support the work of the Service Desk Manager to plan, lead and empower the service desk team, co-ordinating team effort and resources, guiding successful delivery, improving best practice, and delivering a quality assured service to end users.
Ensure that the Trust receive timely and accurate service desk data that enable effective planning and deployment of resources. The service should be fully compliant with national guidelines and local policy requirements.
Main duties of the job
Responsible for complex enquiries and complaints with regards to compliance and incidents ensuring matters are investigated, managers engaged and responded to appropriately.
Attend and support appropriate operational and workforce forums.
Provide regular service desk reports to key internal and external stakeholders at various levels.
Development and maintenance of relationships with operational managers, particularly divisional managers, senior clinical leads and other senior staff as appropriate to ensure service desk reports are relevant and the data and narrative is accessible and meaningful providing valuable insights.Working with establishment systems team, finance and informatics teams to create dashboards showing useful organisational data to enable agile decision making, CIP delivery and operational preparedness.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Details
Date posted
10 July 2023
Pay scheme
Agenda for change
Band
Band 7
Salary
£43,742 a year Per Annum (Pro Rata for Part Time)
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
390-COR-0461
Job locations
Britannia House
Comet Way
Southend-on-Sea, Essex
SS2 6GE
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Britannia House
Comet Way
Southend-on-Sea, Essex
SS2 6GE
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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