Patient Pathway Officer - Endocrinology

Job summary

Our Endocrine Service is seeking a reliable, enthusiastic person to join its busy, friendly, supportive team as a Patient Pathway Officer based in our own purpose built unt.We are looking for excellent communicators, who are able to demonstrate and promote high levels of customer care, who have experience in using the following hospital administration systems, which is preferred but training can be given -

• ACP
• EPR
• eDerma
• Bighand

To deliver an efficient and effective appointment scheduling and outcome service to the Endocrine team, keeping up-to-date and accurate computer recorded information on the status of patients. Support the Senior Patient Pathway Co-ordinator, Patient Pathway Co-ordinators, clinical team, and other divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. 6 week diagnostic wait time.

Main duties of the job

Your role will involve interpreting the clinical information from test requests according to protocol, taking responsibility for booking appropriate appointments, communicating rejection of inappropriate requests to requesting Consultants according to published guidance and to monitor demand and wait times, identify potential breaches and escalate to Senior Patient Pathway Co-ordinator. You will action appointments, entering details onto EPR as required, using initiative to ensure appointments meet diagnostic targets, ensure that patients have the correct verbal and written information regarding their tests and appointment date, advise patients, within sphere of knowledge and according to protocol, about the type of procedure and monitor and action DNA according to local and Trust protocol. Courteously and efficiently, you will receive telephone enquiries from patients, carers and external agencies in relation to appointments ensuring that accurate records are maintained and appropriate action is taken in a timely manner.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Basildon

Basildon

SS16 5NL

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Basildon

Basildon

SS16 5NL

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

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