Business Analyst – Digital Change and Optimisation

Job description

Job responsibilities

The postholder will be required to:

Engage with clinicians, secretaries, managers, and other internal and external stakeholders to understand user needs across multiple existing systems.

Apply design expertise to analyse current business practices to enable full documentation and provide the recommended solutions

Deliver a single and consistent project approach and ensure all stakeholders are aware of project objectives and benefits.

Work alongside and seek information or advice from a range of experts in clinical areas, Informatics and external companies.

Build and maintain effective working relationships with all stakeholders.

Persuade and encourage stakeholders to buy-in to change.

Provide change management guidance and support to operational colleagues.

Follow best practice project methodology to ensure delivery within the constraints of budget resources and project lead times.

Plan and hold workshops or other interactive events involving staff groups to engage and communicate with the relevant staff.

Create relevant system process documentation e.g. process mapping software and lead process mapping exercises to identify current and future processes.

Identify gaps in the current processes and analyse findings to understand where improvements could be made to improve the workflow.

Engage and collaborate with colleagues to redesign processes to ensure these are as streamlined and effective as possible.

Escalate emerging concerns, risks and issues to ensure these are managed in line with the project governance and concerns can be addressed quickly.

Create and update implementation plans routinely, including adequate testing of processes and user-support arrangements.

Please see attached job description for more details about the role.

Person Specification

Knowledge

Essential

• Knowledge of business change methodologies, process analysis and design techniques.
• Specialist knowledge of hospital clinical, administrative and operational processes and procedures, in both clinical and non-clinical environments.
• Understanding of Information Governance and Confidentiality.

Desirable

• Understanding of NHS IM&T policies and strategy.
• Knowledge of Electronic Patient Records.
• Knowledge of current business processes within Bradford Teaching Hospitals.

Qualifications

Essential

• Degree or equivalent qualification or equivalent experience.
• Evidence of current CPD.

Desirable

• Additional specialist knowledge or equivalent experience.
• LEAN or Service Improvement Qualification.
• Leadership or management development qualification

Experience

Essential

• Previous experience of working in a large organisation with senior managers and professionals.
• Previous experience on working on the design, development and implementation of new business processes
• Experience working in a team orientated, collaborative environment;
• Experience of working with registered professionals at all levels
• Previous experience in communicating business change concepts and issues to all levels of staff, both orally and in written form

Desirable

• Experience of digital systems implementation

Skills

Essential

• Proficient user of Windows-based software, including Word, Excel, PowerPoint
• Able to use a problem-solving approach to respond appropriately to a wide range of operational colleagues
• Logical and efficient, with good attention to detail
• Self-motivated and capable of demonstrating initiative
• Good organisational and motivational skills
• Able to work autonomously to agreed objectives
• Ability to effectively prioritise and execute tasks while under pressure, without reference to line manager
• Enthusiasm for new technology while maintaining people centred approach
• Confident in presenting information to groups of people

Desirable

• Skilled in process diagramming and mapping techniques

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Bradford Royal Infirmary

Bradford

BD9 6RJ

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)