Job summary
Closing Date: 03/09/2025
Shortlisting to take place after closing date: 08/09/2025
Interviews expected to take place in the week commencing: 15/09/2025
We are looking for a committed team player to join the Respiratory/Lung Cancer multidisciplinary team as a Lung Cancer Pathway Navigator and Administrator. This post is integral to implementing the timed optimal pathway for patients with suspected lung cancer, to achieve definitive diagnosis by day 28.
The post holder will improve patient experience by providing a friendly non- clinical contact for patients and families, providing support and information to reduce patient anxiety and provide reassurance and information on interventions/tests, ensuring patients come to interventions well prepared.
The post holder is responsible for delivering timely and accurate administrative support to the clinicians delivering the service, mainly specialist nursing colleagues. They will also provide comprehensive support to the lung cancer multidisciplinary team through the co-ordination of primary and tertiary referrals.
Main duties of the job
In addition the successful candidate will be required to work across a range of IT systems to coordinate the booking of patient appointments in the timed optimal lung pathway, generate reports and ensure accurate patient pathway tracking. They will work both directly and indirectly with patients and their families/carers to assist in coordinating the care of patients through their hospital journey, identifying and resolving barriers to pathways, working closely with Lung Cancer Multidisciplinary teams.
You will be an enthusiastic and conscientious team player. You will be able to work under pressure, have excellent written and verbal skills, excellent planning, time-management and organisational skills, as well as being an innovative thinker and always willing to put forward ideas. You must be able to demonstrate a clear understanding of confidentiality issues and be willing to be a friendly single point of contact for patients, carers and the healthcare team.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
Please see attached job description and person specification before applying for this role.
It is essential that the successful candidate will have had previous NHS experience , a good level of education and experience of using IT systems (such as Cerner and PPM). You will be competent in the use of Microsoft Office packages. Experience in a clerical / administration role is essential. The ideal candidate will have an understanding of cancer targets and patient pathways, in particular lung cancer pathway. A caring and sensitive attitude is essential as you will be in frequent contact with patients and their families.
Job description
Job responsibilities
Please see attached job description and person specification before applying for this role.
It is essential that the successful candidate will have had previous NHS experience , a good level of education and experience of using IT systems (such as Cerner and PPM). You will be competent in the use of Microsoft Office packages. Experience in a clerical / administration role is essential. The ideal candidate will have an understanding of cancer targets and patient pathways, in particular lung cancer pathway. A caring and sensitive attitude is essential as you will be in frequent contact with patients and their families.
Person Specification
Experience
Essential
- Experience of working in a customer/patient focussed environment
- Experience of working in a hospital/NHS environment
- Experience of coaching/teaching patients and carers
Desirable
- Use of Trust IT systems including PPM
- Previous experience working within a cancer service
- Experience co-ordinating a patient workload
- Basic counselling
Skills
Essential
- Professional attitude to work, diplomatic and calm under pressure
- Ability to work flexibly and adapt to changes in work circumstances
- Reliable, enthusiastic and self-motivated
- Able to work on own initiative and as part of a team
- Thoroughness and attention to detail
- Effective organisational, prioritising and time management skills
- Ability to solve problems and make decisions under pressure
- Demonstrate a proactive approach to work
- Ability to retrieve information from a wide range of sources and in different formats
- Strong interpersonal skills, concise verbal and written communication skills
- Ability to communicate at all levels and in difficult circumstances
- Tactful and diplomatic with the ability to sensitively ask about information needs.
Knowledge
Essential
- Thorough knowledge of patient administration processes
- A willingness to undergo personal development and learn new skills
- Awareness of training and development needs in relation to the post
- Advanced knowledge of medical terminology
- Understanding of Information Governance and Confidentiality
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
Desirable
- Knowledge of tracking and monitoring patients using information systems
- Knowledge of Trust administrative protocols, policies & procedures
- Knowledge of relevant cancer treatments, interventions and terminology.
Qualifications
Essential
- Good general education with GCSE Maths and English, or equivalent.
- ECDL or equivalent IT experience
Desirable
- NVQ 3 in Health or Social Care or equivalent experience.
values & behaviours
Essential
- We are one team oWe trust each other and work together oWe talk clearly and honestly. oWe make every penny count. oWe get better all the time
- We care oWe are kind and compassionate. oWe take ownership and keep our word. oWe are passionate, proud and committed. oWe say thank you.
- We value people oWe respect each other and our patients oWe embrace difference oWe support each other oWe say when we have done well and learn from mistakes
Person Specification
Experience
Essential
- Experience of working in a customer/patient focussed environment
- Experience of working in a hospital/NHS environment
- Experience of coaching/teaching patients and carers
Desirable
- Use of Trust IT systems including PPM
- Previous experience working within a cancer service
- Experience co-ordinating a patient workload
- Basic counselling
Skills
Essential
- Professional attitude to work, diplomatic and calm under pressure
- Ability to work flexibly and adapt to changes in work circumstances
- Reliable, enthusiastic and self-motivated
- Able to work on own initiative and as part of a team
- Thoroughness and attention to detail
- Effective organisational, prioritising and time management skills
- Ability to solve problems and make decisions under pressure
- Demonstrate a proactive approach to work
- Ability to retrieve information from a wide range of sources and in different formats
- Strong interpersonal skills, concise verbal and written communication skills
- Ability to communicate at all levels and in difficult circumstances
- Tactful and diplomatic with the ability to sensitively ask about information needs.
Knowledge
Essential
- Thorough knowledge of patient administration processes
- A willingness to undergo personal development and learn new skills
- Awareness of training and development needs in relation to the post
- Advanced knowledge of medical terminology
- Understanding of Information Governance and Confidentiality
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
Desirable
- Knowledge of tracking and monitoring patients using information systems
- Knowledge of Trust administrative protocols, policies & procedures
- Knowledge of relevant cancer treatments, interventions and terminology.
Qualifications
Essential
- Good general education with GCSE Maths and English, or equivalent.
- ECDL or equivalent IT experience
Desirable
- NVQ 3 in Health or Social Care or equivalent experience.
values & behaviours
Essential
- We are one team oWe trust each other and work together oWe talk clearly and honestly. oWe make every penny count. oWe get better all the time
- We care oWe are kind and compassionate. oWe take ownership and keep our word. oWe are passionate, proud and committed. oWe say thank you.
- We value people oWe respect each other and our patients oWe embrace difference oWe support each other oWe say when we have done well and learn from mistakes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
