Job summary
Closing Date: 31 July 2025
Shortlisting to take place after closing date: commencing 1 August 2025
Interview expected to take place in the week following shortlisting: commencing 11 August 2025
The job holder will provide administrative and clerical support across the service. This includes booking patients into Accident & Emergency and the Urgent Care Treatment Centre. To work as part of a busy and fast paced team to provide a courteous and efficient administration service within the Emergency Care Clinical Business Unit incorporating the Accident & Emergency Department and Urgent Care Treatment Centre.
Main duties of the job
Register patients in the Accident & Emergency Department using the Electronic Patient Record (EPR) accessible through FirstNet. This will involve undertaking identification and Child Protection checks using integrated NHS systems such as the NHS Spine and Summary Care Service.
The post holder will also provide a reception service to the Urgent Treatment Centre.
The post holder will use System One to make appointments for patients who have been streamed to the GP service in the Urgent Treatment Centre using the information provided on Firstnet.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
This is a full time post however, part time working considered.
An opportunity has arisen for an individual to join the Patient Administration team within the Accident and Emergency Department and Urgent Treatment Centre. This is a very demanding role which covers the reception area of the Accident and Emergency department and the Urgent Treatment Centre where the successful person will be on the `front line` of patient contact.
The successful candidate will be required to work a full internal rotation system, covering shifts that are both days, evenings 7 days a week including Bank Holidays. Previous experience within an acute hospitals setting is desirable but not essential as full training will be provided.
Job description
Job responsibilities
This is a full time post however, part time working considered.
An opportunity has arisen for an individual to join the Patient Administration team within the Accident and Emergency Department and Urgent Treatment Centre. This is a very demanding role which covers the reception area of the Accident and Emergency department and the Urgent Treatment Centre where the successful person will be on the `front line` of patient contact.
The successful candidate will be required to work a full internal rotation system, covering shifts that are both days, evenings 7 days a week including Bank Holidays. Previous experience within an acute hospitals setting is desirable but not essential as full training will be provided.
Person Specification
Experience
Essential
- At least one year's previous clerical experience in an administrative setting
- Experience of working face to face and/or telephone contact with the general public
- Working experience/knowledge of computers & data input
Desirable
- At least one year's previous NHS administration experience in a hospital setting
- Experience of offering suggestions for improving own or team working practices.
- Basic knowledge of medical terminology
Skills
Essential
- Keyboard Skills
- Ability to work as part of a team
- Good telephone manner and communication skills
- Ability to work on own initiative whilst under extreme pressure
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
- Use of Email
Desirable
- Previous knowledge of NHS Admin/medical records experience
Qualifications
Essential
- Educated to GCSE standard (or equivalent) *
- NVQ Level 2 Administration or equivalent work experience
Person Specification
Experience
Essential
- At least one year's previous clerical experience in an administrative setting
- Experience of working face to face and/or telephone contact with the general public
- Working experience/knowledge of computers & data input
Desirable
- At least one year's previous NHS administration experience in a hospital setting
- Experience of offering suggestions for improving own or team working practices.
- Basic knowledge of medical terminology
Skills
Essential
- Keyboard Skills
- Ability to work as part of a team
- Good telephone manner and communication skills
- Ability to work on own initiative whilst under extreme pressure
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
- Use of Email
Desirable
- Previous knowledge of NHS Admin/medical records experience
Qualifications
Essential
- Educated to GCSE standard (or equivalent) *
- NVQ Level 2 Administration or equivalent work experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
