Job summary
Closing Date: 10.07.25
Shortlisting to take place after closing date: commencing 11.07.25
Interview expected to take place in the week following commencing 29.07.25 -
The jobholder will work as part of the Healthcare Contracts & Overseas Visitor Team providing comprehensive administration support as well as ensuring that contact with patients and Trust staff are dealt with professionally and promptly in line with set service standards. The post will involve the use of the Trust's Electronic Patient Record (EPR) system, Healthcare Contract Databases, along with liaising with other internal teams as well as external agencies and GP practices, amongst others.
Main duties of the job
To provide administration and clerical support to the Healthcare Contracts & Overseas Visitors Services, ensuring departmental targets and compliance with standard operating procedures and carry out other administration / clerical duties as required to support the team, in order to maintain consistency and continuity of service.
Key Responsibilities:
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Handle telephone and email enquiries efficiently and professionally.
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Access and update patient records using electronic systems (e.g. EPR, NCRS).
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Support appointment booking and evidence checking processes.
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Maintain accurate data entry and record management across multiple systems.
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Liaise with patients, internal departments, and external stakeholders.
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Prepare and distribute correspondence, reports, and promotional materials.
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Assist with training days, meeting arrangements, and general team support.
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Follow GDPR, safeguarding, and confidentiality standards at all times.
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Contribute to departmental projects and continuous service improvement.
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Flexibly support other departments across the Trust when required.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
We can offer staff gymnasiums on both hospital sites, a final salary pension scheme, including life assurance cover and advice on childcare.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for more information about the role.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for more information about the role.
Person Specification
Experience
Essential
- Experience of housekeeping electronic files and email filing systems.
- Experience of good customer or patient care
- Work with IT Systems,e.g. Atamis, EPR/Powerchart and Microsoft Packages such as: Word / Excel / Outlook
- Experience in an administrative role.
- Experience of working with confidential material
Desirable
- Experience of working within a related area e.g., Health/Social Care Setting
Skills
Essential
- Basic computer skills
- Demonstrate effective and clear written, verbal and telephone, communication skills.
- Work with demanding workloads and prioritise tasks.
- Maintain a safe working environment for self and others
- Willingness to take on new/additional tasks.
Knowledge
Essential
- Awareness of own limitations and understanding when advice and guidance is needed from your line manager.
- The ability to analyse and interpret basic data information.
- The ability to communicate clearly and concisely with a varied range of people and professionals.
- Understanding of Information Governance and Confidentiality
Desirable
- Awareness of Healthcare Contracts & Overseas Legislation / Department of Health (DH), UK Border Agency (UKBA) and NHS England (NHSE) Provider Selection Regime (PSR)
Qualifications
Essential
- Good general education to include O-level, CSE, GCSE, NVQ, Key Skills or equivalent in English Language & Mathematics or can demonstrate through work experience.
Desirable
- Overseas Visitor Cost Recovery e-learning module or work towards within 1 month of commencement of post
- NVQ qualification in related subject, working towards or willing to undertake further qualification.
Person Specification
Experience
Essential
- Experience of housekeeping electronic files and email filing systems.
- Experience of good customer or patient care
- Work with IT Systems,e.g. Atamis, EPR/Powerchart and Microsoft Packages such as: Word / Excel / Outlook
- Experience in an administrative role.
- Experience of working with confidential material
Desirable
- Experience of working within a related area e.g., Health/Social Care Setting
Skills
Essential
- Basic computer skills
- Demonstrate effective and clear written, verbal and telephone, communication skills.
- Work with demanding workloads and prioritise tasks.
- Maintain a safe working environment for self and others
- Willingness to take on new/additional tasks.
Knowledge
Essential
- Awareness of own limitations and understanding when advice and guidance is needed from your line manager.
- The ability to analyse and interpret basic data information.
- The ability to communicate clearly and concisely with a varied range of people and professionals.
- Understanding of Information Governance and Confidentiality
Desirable
- Awareness of Healthcare Contracts & Overseas Legislation / Department of Health (DH), UK Border Agency (UKBA) and NHS England (NHSE) Provider Selection Regime (PSR)
Qualifications
Essential
- Good general education to include O-level, CSE, GCSE, NVQ, Key Skills or equivalent in English Language & Mathematics or can demonstrate through work experience.
Desirable
- Overseas Visitor Cost Recovery e-learning module or work towards within 1 month of commencement of post
- NVQ qualification in related subject, working towards or willing to undertake further qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
