Job summary
Closing Date: 8th July 2025.
Shortlisting to take place after closing date: Commencing 9th July 2025.
Interview expected to take place in the week following shortlisting: 21st July 2025.
The role will work with the Clinical Service Unit operational team, helping to manage in various medical services and will be responsible for the day-to-day coordination and efficient running of operations as well as supporting the delivery of key performance targets.
You will be joining a dynamic, friendly and effective operational management team; committed to delivering high quality care to patients, improving our services and supporting and developing staff.
- You will play a key role in the operational management of the Clinical Service Unit; working closely with clinicians and non-clinical teams to ensure that systems and processes are in place to deliver care of the highest quality to patients in our communities.
- You will be required to ensure the effective delivery of services by providing leadership, support and guidance on operational related issues.
- You will support services in the delivery of local and national performance targets (e.g. RTT performance, cancer performance) and will navigate the Trust Patient Access Policy to support service provision.
- You will be involved with resolving PALS queries and with the initial stages of incident investigation and complaints which will require you to ensure good governance within defined time frames.
Main duties of the job
The post holder provides management support to the CSU alongside the existing Service Managers and line manage the current structure of Admin and Secretarial Team Managers.
They will have responsibility for the operational management and delivery of administrative functions within the specified services (including referral management, appointment booking, procedure scheduling and waiting times for outpatient and inpatient).
They will manage performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels services in line with the Elective Treatment Access Policy.
The post holder will be responsible for the management of all Standard Operating Procedures (SOPs), national and Trust targets within their area of responsibility.
About us
At Bradford Teaching Hospitals we're passionate about providing outstanding care for the people of the Bradford district and communities across the North of England. We're keen to meet people interested in sharing our passion and helping us continue to deliver the highest quality of care to our patients.
We're a renowned teaching hospital trust at the forefront of research, education and development, with a state-of-the-art simulation and skills training centre on site.
In short, we can help you lift your career to the next level. We've received huge investment to improve patient care which means we have truly world-class facilities including a brand-new neonatal suite, state-of-the-art intensive care unit, a newly refurbished A&E department, new children's unit and a welcoming, modern atrium and reception area for staff and visitors.
Job description
Job responsibilities
Please see attached for the job description document for this post for further details in regards to the main responsibilities of the role.
Job description
Job responsibilities
Please see attached for the job description document for this post for further details in regards to the main responsibilities of the role.
Person Specification
Experience
Essential
- Previous NHS management experience
- Experience of leading and managing a team to deliver an exceptional service within a complex environment.
- Demonstrable experience of operational management in a multi-professional environment
- People management experience including appraisal and objective setting, recruitment and retention, disciplinary and performance processes, training and development and attendance management
- Experience of working in a complex, externally regulated politically sensitive public sector organisation
- Experience of delivering sustained service improvement across organisational boundaries using a range of service improvement and project management techniques
- Experience of involving service users in service planning, re-design and in responding to complaints.
- Previous experience in the management of patient pathways
Desirable
- Budgetary management experience
- Understanding and experience of information analysis essential for communicating business, finance and workforce plans
Skills
Essential
- Negotiation, influencing and diplomacy skills with an ability to adapt behaviours to situations to get the best from internal team members and the wider organisational team.
- Effective leadership skills and a team player with the ability to work flexibly in a diverse and highly demanding organisation
- The ability to work under pressure
- Ability to demonstrate a fair, honest and consistent approach
- The ability to self-manage and demonstrate resilience
- Analytical skills, literacy and numeracy. Ability to analyse information, data and formulate reports
- Excellent written and verbal communication skills in a complex environment with the ability to present complex issues in a simple way that is easy to understand
- Able to demonstrate an approach to working in partnership through effective communication and consultation skills
- People management skills and the ability to manage cross-site teams
- Demonstrate the ability to manage clinical and business risks and developing action plans to improve performance.
- Presentation skills using a variety of options and software packages
- Ability to build extensive and productive working relationships with colleagues across Divisions which support the delivery of the service.
Desirable
- Change management skills including service reconfiguration
Knowledge
Essential
- Excellent knowledge of the NHS Constitution, Patient Access Policies and Legislation
- Comprehensive knowledge of the NHS national and Trust's targets and priorities
- In depth knowledge and understanding of the needs of the specific patient group
- An extensive understanding of the application of HR policies and processes within an NHS environment.
- Recruitment and Selection, Appraisal and other relevant HR/People management training
- Understanding of Information Governance and Confidentiality
Desirable
- Knowledge of change management processes
Qualifications
Essential
- Educated to degree level in Leadership and Management or equivalent qualification or equivalent experience
- Evidence of continuing professional development
- Willingness to undertake training and development as identified through the PDP process
Desirable
- Health Information Management or equivalent qualification
Person Specification
Experience
Essential
- Previous NHS management experience
- Experience of leading and managing a team to deliver an exceptional service within a complex environment.
- Demonstrable experience of operational management in a multi-professional environment
- People management experience including appraisal and objective setting, recruitment and retention, disciplinary and performance processes, training and development and attendance management
- Experience of working in a complex, externally regulated politically sensitive public sector organisation
- Experience of delivering sustained service improvement across organisational boundaries using a range of service improvement and project management techniques
- Experience of involving service users in service planning, re-design and in responding to complaints.
- Previous experience in the management of patient pathways
Desirable
- Budgetary management experience
- Understanding and experience of information analysis essential for communicating business, finance and workforce plans
Skills
Essential
- Negotiation, influencing and diplomacy skills with an ability to adapt behaviours to situations to get the best from internal team members and the wider organisational team.
- Effective leadership skills and a team player with the ability to work flexibly in a diverse and highly demanding organisation
- The ability to work under pressure
- Ability to demonstrate a fair, honest and consistent approach
- The ability to self-manage and demonstrate resilience
- Analytical skills, literacy and numeracy. Ability to analyse information, data and formulate reports
- Excellent written and verbal communication skills in a complex environment with the ability to present complex issues in a simple way that is easy to understand
- Able to demonstrate an approach to working in partnership through effective communication and consultation skills
- People management skills and the ability to manage cross-site teams
- Demonstrate the ability to manage clinical and business risks and developing action plans to improve performance.
- Presentation skills using a variety of options and software packages
- Ability to build extensive and productive working relationships with colleagues across Divisions which support the delivery of the service.
Desirable
- Change management skills including service reconfiguration
Knowledge
Essential
- Excellent knowledge of the NHS Constitution, Patient Access Policies and Legislation
- Comprehensive knowledge of the NHS national and Trust's targets and priorities
- In depth knowledge and understanding of the needs of the specific patient group
- An extensive understanding of the application of HR policies and processes within an NHS environment.
- Recruitment and Selection, Appraisal and other relevant HR/People management training
- Understanding of Information Governance and Confidentiality
Desirable
- Knowledge of change management processes
Qualifications
Essential
- Educated to degree level in Leadership and Management or equivalent qualification or equivalent experience
- Evidence of continuing professional development
- Willingness to undertake training and development as identified through the PDP process
Desirable
- Health Information Management or equivalent qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
