Outreach - Reception Co-Ordinator / Administrator

Job description

Job responsibilities

Ensuring the Reception service across all areas of responsibility is fully covered.

Provide supervision and co-ordination of the Reception teams.

Advising the Team Manager of the performance of the Reception teams to support the appraisal process.

Covering the Reception desks when required.

Supporting the training and development of Receptionists to ensure compliance with procedure and expectations of the role

The job holder will be the point of contact for any queries from Reception teams

To ensure that all daily and regular tasks required to be done by the Reception teams are completed and to a high standard.

To manage your own workload and report any issues to the Team Manager.

Providing administrative/secretarial support to a Medical Team, including diary management, typing, filing, photocopying, opening and distributing mail as appropriate.

Use initiative in filtering information and be proactive in dealing with routine matters, seeking support from the Team Manager.

Have an understanding of the Trusts Access Policy and other National/Local targets ie. Cancer, RTT, and works to the standard operating procedures developed to support patient pathways.

To type, clinical letters and discharge summaries, minutes of meetings, medical reports, results letters.

Assist with any data collection and entry required as service level.

Deal with telephone enquiries from patients, relatives, etc, which may be of a sensitive nature, in a constructive and sympathetic manner, referring to the appropriate person where necessary.

Maintain efficient office systems, and maintain a booking out system for all notes (mini packs).

To ensure accuracy when administering relevant IT systems. The systems include EPR and System One and other local IT systems.

Have an understanding of the Trusts Access Policy and other local/national targets ie RTT, Cancer.

Works in close liaison with the Co-ordinator/Medical Secretary and other administrative/ secretarial team to assist in the smooth running of the Medical Teams and administrative/ secretarial service.

Works to the SOPs developed to support patient pathways.

Assist in the training of new staff.

The job holder will contribute to the effective and efficient running of the service highlight any areas where efficiency can be realised.

The jobholder will support the Medical Team in implementing new ways of working, revised operating procedures and policies alongside general improvements to processes and practice.

Such duties at a comparable level of responsibility associated with the work of the post which may vary from time to time.

Person Specification

Experience

Essential

• Previous Administrative/secretarial/office experience
• Experience of working face to face and/or telephone contact with the general public

Desirable

• Medical Administration Experience
• Experience of leading a team

Skills

Essential

• Literacy and Numeracy skills
• Excellent keyboard skills
• Excellent verbal and written communication skills
• Ability to achieve thoroughness and accuracy when accomplishing a task

Desirable

• Audio Typing

Qualifications

Essential

• Educated to GCSE standard (or equivalent) *

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Westwood Park Diagnostic Treatment Centre and Eccleshill Community Hospital

(expectation to travel across other Trust sites)

Bradford

BD6 3NL

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)