E-rostering System Administrator

Job description

Job responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

System Administration

Responsible for the maintenance and updating of an effective system to evaluate and ensure that both ESR (Electronic Staff Records) and MAPS Healthroster databases are synchronised using the ESR Gateway tool in MAPS Healthroster in conjunction with ESR.

Provide system administration ensuring accurate maintenance of data within the system and allocation of appropriate user responsibilities.

Maintenance of high quality data within the system through data cleansing.

Responsible for the production and maintenance of project protocols and standard operating procedures as developed by the System Manager.

Implementation and system support

Act as first level support for access and software issues diagnosing and resolving day to day system queries, errors or malfunctions independently escalating issues where necessary.

Assist with the management and support of the increasing user base for the system, including the provision of appropriate new starter and upgrade training and the writing/updating of user manuals for both clinical and other operational staff.

Liaise with the IT department to ensure that the system is available and accessible to all users and to liaise where necessary with the Allocate help desks.

To support and develop relationships with Finance, Workforce information team and the Nurse Bank team, and the Medical Implementation Rostering Team.

Performance management

Support the design and upkeep of an effective system to evaluate and measure system software benefits.

To collect and prepare activity data as directed including efficiency indicators on roster production, utilisation of staff and performance of the software.

Assist in the evaluation and assessment ofthe software's benefits producing reports where necessary and reporting back to the Project Board, Executive team and Divisional Managers.

Assist in the preparation and distribution of KPI reports on a monthly basis.

To participate in analysis and audit of information produced by Healthroster.

Communication

Support the delivery of the project communication strategy through the production and publication of relevant documentation.

Utilise the message board and regional user group network to facilitate sharing of best practice with other implementation sites.

Support the relationship and communication with the software supplier through effective administrative processes.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent
• Educated to GCSE standard or equivalent

Desirable

• RSA II Typing/word processing
• RSA III Typing/Word processing
• High award ECDL or equivalent
• Teaching or training/assessors qualification
• Project management training

Experience

Essential

• Substantial admin experience using databases & spreadsheets
• Experience of training other members of professional and support staff
• Ability to use computers and standard programmes such as e-mail, MS Word, Excel and Powerpoint.
• Experience of working with varying levels of staff
• Experience of using electronic rostering systems

Desirable

• Experience of System administration
• Experience supporting project implementation
• Experience of managing, supervising and developing staff
• Experience of creating and managing duty rosters
• Experience of using MS Project, MS Office
• Experience of implementing new systems, processes or technology

Skills

Essential

• Excellent organisational and time management skills
• Tactful with excellent communication and interpersonal skills
• Good teaching and presentation skills and able to pass on new knowledge
• Approachable and supportive even when working under pressure
• Ability to communicate in written and verbal formats including the use of different media for presentations to different audiences
• Professional attitude to work and colleagues
• Ability to work under pressure to planned timescales to meet tight deadlines
• Flexibility and adaptability - able to work on own initiative and self-motivated
• Ability to prioritise and focus when faced with multiple simultaneous tasks
• Motivated to make a difference and make a positive impact in implementing change
• Able to accept advice and guidance when needed
• Ability to absorb and analyse information quickly and accurately
• Enthusiasm for new technology whilst maintaining a people centred approach

Knowledge

Essential

• Willingness to undertake further training including IT training to enhance skills and knowledge base
• Knowledge of change management

Desirable

• Knowledge of project management tools and techniques

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Bradford Royal Infirmary

Duckworth Lane

Bradford

BD9 6RJ

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)