Job summary
Closing Date:26.01.25 (this may change dependent on response)
Shortlisting to take place after closing date: commencing 27.01.25
Interview expected to take place in the week following shortlisting: commencing 21.02.25
Leading a team of established Overseas Visitor Officers and supporting the wider Contract Income team, the successful applicant will support the Senior Healthcare Contracts & Overseas Manager in the delivery of a robust function and will work as part of a cohesive, high functioning team, driving Trust wide and departmental change, improvement, efficiency, and value, whilst meeting and adhering to all operational, professional and audit requirements.
The post holder will be responsible for ensuring a quality service is delivered as an integral part of the Trust's commitment to improving
Main duties of the job
Lead on the reporting of the Trust's cost recovery and debt avoidance programme to a number of internal and external stakeholders. Translate DH guidance and charging regulations into practical systems and processes for use by the Overseas team as well as staff across the Trust and then monitor adherence to it. Periodically review standard operating procedures (SOP) for identifying chargeable patients and for securing payment from patients or commissioners. Contribute to and support the ongoing development of the Team's databases in place e.g., healthcare contracts database, ensuring that contracts are monitored, and new contracts captured. Consult with the Home Office, NHS Digital and NHS England to ensure that the summary care record data is kept up to date. Give advice and guidance to overseas visitor officers, clinical staff, patients, and families, when treatment is immediately necessary/urgent and where entitlement decisions may be complex or when senior support is requested. Advise and consult with external agencies e.g., Home Office in regard to immigration matters, other hospitals in regard to patient transfers or for suspected fraud referral to the counter fraud team. Provide periodic and ad hoc reports and supporting narrative for internal meetings, for both the overseas and contracting functions.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
Leadership and Workforce Development
- Manage staff recruitment into the overseas team.
- Support the development and training of the overseas visitor officers through setting SMART objectives that align to the Departments objectives, completing annual and six-monthly appraisals, agreeing, and monitoring personal development plans, undertake catch up meetings to support and monitor workplans.
3. Act in an advisory capacity and support clinical and non-clinical staff of all levels across the Trust through the delivery of training on the DH Charging Regulations and Trust policy. Delivery can be through regular training sessions, bespoke training for departments as required and attending clinical governance and departmental meetings.
- Deliver training sessions to Trust staff along with ICB staff/GPs/Practice Managers and frontline staff within the Primary Care setting. This may include advice to GP surgeries upon request.
- Meet with local community partners/stakeholders, asylum and refugee action groups as required.
6. Attend local university freshers week to present requirements of international students accessing treatment.
- Support the Departments Recruitment and Retention workplan which may include attending school fairs, providing working experience to school children as well as facilitating under-graduate placements students or finance staff accessing the Apprenticeship levy who require access to training in areas not related to their employed role.
- Deputise for the Senior Healthcare Contracts & Overseas Manager as and when required.
Undertake duties and responsibilities not listed but commensurate with grade
Job description
Job responsibilities
Leadership and Workforce Development
- Manage staff recruitment into the overseas team.
- Support the development and training of the overseas visitor officers through setting SMART objectives that align to the Departments objectives, completing annual and six-monthly appraisals, agreeing, and monitoring personal development plans, undertake catch up meetings to support and monitor workplans.
3. Act in an advisory capacity and support clinical and non-clinical staff of all levels across the Trust through the delivery of training on the DH Charging Regulations and Trust policy. Delivery can be through regular training sessions, bespoke training for departments as required and attending clinical governance and departmental meetings.
- Deliver training sessions to Trust staff along with ICB staff/GPs/Practice Managers and frontline staff within the Primary Care setting. This may include advice to GP surgeries upon request.
- Meet with local community partners/stakeholders, asylum and refugee action groups as required.
6. Attend local university freshers week to present requirements of international students accessing treatment.
- Support the Departments Recruitment and Retention workplan which may include attending school fairs, providing working experience to school children as well as facilitating under-graduate placements students or finance staff accessing the Apprenticeship levy who require access to training in areas not related to their employed role.
- Deputise for the Senior Healthcare Contracts & Overseas Manager as and when required.
Undertake duties and responsibilities not listed but commensurate with grade
Person Specification
Experience
Essential
- Previous experience in a Health Service environment
- Previous experience of working in a training setting and delivering presentations to a wide audience
- Previous experience in managing and leading a team
Desirable
- Service/Policy Development
Skills
Essential
- Be able to manage and prioritise own workload effectively on a day-to-day basis to agreed deadlines
- Excellent planning and organisational skills using a systematic, thorough, and logical approach
- Ability to develop, maintain and record information accurately on databases for monitoring and reporting purposes.
- Ability to deal with unexpected problems and use your own initiative to solve.
- Ability to provide and receive complex, sensitive, or contentious information
- Excellent interpersonal skills and can deal with complex (sometimes confrontational) situations in a confident and responsible manner but with sympathy and sensitivity where there are significant barriers of acceptance using your initiative to resolve.
- Ability to work without direct supervision
Knowledge
Essential
- Extensive knowledge of the NHS patient administration process
- Knowledge and confidence to represent the Trust with external organisations such as the Department of Health, UK Border Agency, Home Office, ICB and General Practitioners & wider stakeholder agencies.
- Ability to interview and investigate all potential overseas visitors and correctly determine their status and entitlement to free NHS treatment in line with the Department of Health NHS cost recovery - Overseas Visitors Regulation
- Excellent knowledge of Excel, Word & Power point
- Knowledge of : NHS Policies and Processes Department of Health NHS Cost Recovery Overseas Regulations National Tariff/HRG codes
- Able to manage and prioritise own workload effectively on a day-to-day basis
- Excellent communication and negotiating skills both orally and in writing, with the ability to manage, influence and achieve payment from chargeable overseas patients as required.
- Team player but also strong self-motivation skills which enables you to work independently.
Desirable
- Understanding of the Department of Health NHS cost recovery - overseas visitors Regulation
- Working knowledge of EPR and Oracle
- Knowledge of the Department of Works & Pensions Overseas Portal
- Knowledge of costing patient treatment by using HRG Tariff
- Knowledge of medical terminology
Qualifications
Essential
- GCSE 'A-C' or equivalent
- Management qualification*
Desirable
- Fraudulent Document qualification
Person Specification
Experience
Essential
- Previous experience in a Health Service environment
- Previous experience of working in a training setting and delivering presentations to a wide audience
- Previous experience in managing and leading a team
Desirable
- Service/Policy Development
Skills
Essential
- Be able to manage and prioritise own workload effectively on a day-to-day basis to agreed deadlines
- Excellent planning and organisational skills using a systematic, thorough, and logical approach
- Ability to develop, maintain and record information accurately on databases for monitoring and reporting purposes.
- Ability to deal with unexpected problems and use your own initiative to solve.
- Ability to provide and receive complex, sensitive, or contentious information
- Excellent interpersonal skills and can deal with complex (sometimes confrontational) situations in a confident and responsible manner but with sympathy and sensitivity where there are significant barriers of acceptance using your initiative to resolve.
- Ability to work without direct supervision
Knowledge
Essential
- Extensive knowledge of the NHS patient administration process
- Knowledge and confidence to represent the Trust with external organisations such as the Department of Health, UK Border Agency, Home Office, ICB and General Practitioners & wider stakeholder agencies.
- Ability to interview and investigate all potential overseas visitors and correctly determine their status and entitlement to free NHS treatment in line with the Department of Health NHS cost recovery - Overseas Visitors Regulation
- Excellent knowledge of Excel, Word & Power point
- Knowledge of : NHS Policies and Processes Department of Health NHS Cost Recovery Overseas Regulations National Tariff/HRG codes
- Able to manage and prioritise own workload effectively on a day-to-day basis
- Excellent communication and negotiating skills both orally and in writing, with the ability to manage, influence and achieve payment from chargeable overseas patients as required.
- Team player but also strong self-motivation skills which enables you to work independently.
Desirable
- Understanding of the Department of Health NHS cost recovery - overseas visitors Regulation
- Working knowledge of EPR and Oracle
- Knowledge of the Department of Works & Pensions Overseas Portal
- Knowledge of costing patient treatment by using HRG Tariff
- Knowledge of medical terminology
Qualifications
Essential
- GCSE 'A-C' or equivalent
- Management qualification*
Desirable
- Fraudulent Document qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
