Job summary
Closing Date: 22.09.24 (this may change dependent on response)
Shortlisting to take place in the week following closing date: commencing 23.09.24
Interview expected to take place 27.09.24 following shortlisting:
Job Title: Patient Administration Clerk - Women's Services
Reports to: Team Manager
Accountable to: General Manager
Hours: Shift patterns to cover:
08:00am - 20:15pm
20:15pm - 08:00am
(inclusive of a 45 min break)
Unit/Department: Maternity, Women's & Newborn Unit
Location: Women's & Newborn Unit, BRI
12.25 hour shift basis (inclusive of breaks) part time - Fixed Term 12 months
An exciting opportunity has arisen for enthusiastic and friendly individuals to join the Women's Services Maternity Administration team in the role of patient administration clerk on a Fixed Term Basis for 12 months, covering Maternity Leave.
The successful applicant will need to be able to work flexibly with working patterns in keeping with a 24 hour service over 7 days a week with shift patterns to cover 12.25 hour shifts (inclusive of breaks) . Part time hours are available for this fixed term post of 23 hours per week.
Informal enquiries to: Vanessa Crabb, Team Co-ordinator, atvanessa.crabb@bthft.nhs.uk or Claire Purcell, Team Manager, at claire.purcell@bthft.nhs.uk
Main duties of the job
Bradford Maternity Service is a dynamic service that supports the women of Bradford through the journey of pregnancy and birth. We are a busy, acute unit with many challenges and we need the support of our multidisciplinary work force to enable a high standard of care to be provided. This is a hospital based post working in our Maternity Unit.
For this role you will work within a multidisciplinary team where tasks will include but are not limited to provision of reception cover and effective communication with patients, visitors and staff face to face. Input of clinical/administrative data such as referrals, booking outpatient appointments, and entering inpatient activity (admissions, transfers and discharges).
Candidates should be literate and numerate, with excellent organisational, time management, IT skills, the ability to work effectively as part of a team and to work without supervision.
You will have a high standard of communication and interpersonal skills with the ability to work with staff at all levels. You will have enthusiasm, motivation and demonstrate pride in your work. We require someone who will ensure we put our patients first to ensure the best patient experience.
We can offer staff gymnasiums on hospital sites, subsidised restaurants, final salary pension scheme including life assurance cover and childcare facilities.
Please read the Person Specification carefully before applying and ensure you meet at least the essential criteria.
About us
Our district has 17,000 businesses including more FTSE 100 companies than any other north of England city. From the best curry in the country, to the world's turbo chargers, to breakthrough technologies that help to manage chronic pain, we have something for everyone.
We have a strong service sector and community ethos that works together to make Bradford a great place to live and work. As the youngest city in the UK, we are investing heavily in skills for the future by providing the right training at every level for the significant sectors of our economy, and Bradford University and Bradford College are positioning themselves as exemplars in their field. And on top of this, we have competitive house prices and good schools in attractive areas meaning a move to Bradford brings a very high standard of living at an affordable price.
Bradford Teaching Hospitals NHS Foundation Trust employ just over 5,200 staff, serving a population of around 500,000. We also have the third-largest membership base in the country. We currently operate over two main sites; the Bradford Royal Infirmary provides the majority of inpatient services, and St Luke's Hospital provides outpatient and rehabilitation services.
As a teaching hospital, the Foundation Trust is at the forefront of research and development in healthcare. This promotes a culture of learning and professional development that ensures that all doctors, nurses and other healthcare professionals practice the highest clinical standards.
Job description
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
- Provide Reception cover and effectively communicate with patients, visitors and staff face to face.
- To input clinical/administrative data such as referrals, booking outpatient appointments, and entering inpatient activity (admissions, transfers and discharges).
- Register patients into the Maternity Unit using the Electronic Patient Record (EPR) and undertake identification checks using integrated NHS systems such as the NHS Spine.
- To effectively and efficiently administer and maintain all relevant IT systems. The systems could include PAS (Patient Administration System, and/or other local systems IT systems that records essential clinical and personal information about patients) Word, Internet and email.
- Cover for colleagues during periods of sickness, annual leave or training which may include management of own workload when necessary for short periods of time throughout the year (with support and guidance from seniors when required). Prioritising workload, working on own initiative as far as possible and ensuring work is carried out in specific timescales, meeting both Trust and Government deadlines. For longer periods of cover, acting-up arrangements may be put in place.
- Required to receive and manage telephone and personal enquiries, often of a sensitive nature in a constructive and sympathetic manner, referring to the appropriate person where necessary and rerouting these calls when required.
- Assist or participate in the training of staff, including temporary staff.
- Participates in the IPR Process.
- Such duties at a comparable level of responsibility associated with the work of the post, wherever possible in agreement with the jobholder.
Job description
Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
- Provide Reception cover and effectively communicate with patients, visitors and staff face to face.
- To input clinical/administrative data such as referrals, booking outpatient appointments, and entering inpatient activity (admissions, transfers and discharges).
- Register patients into the Maternity Unit using the Electronic Patient Record (EPR) and undertake identification checks using integrated NHS systems such as the NHS Spine.
- To effectively and efficiently administer and maintain all relevant IT systems. The systems could include PAS (Patient Administration System, and/or other local systems IT systems that records essential clinical and personal information about patients) Word, Internet and email.
- Cover for colleagues during periods of sickness, annual leave or training which may include management of own workload when necessary for short periods of time throughout the year (with support and guidance from seniors when required). Prioritising workload, working on own initiative as far as possible and ensuring work is carried out in specific timescales, meeting both Trust and Government deadlines. For longer periods of cover, acting-up arrangements may be put in place.
- Required to receive and manage telephone and personal enquiries, often of a sensitive nature in a constructive and sympathetic manner, referring to the appropriate person where necessary and rerouting these calls when required.
- Assist or participate in the training of staff, including temporary staff.
- Participates in the IPR Process.
- Such duties at a comparable level of responsibility associated with the work of the post, wherever possible in agreement with the jobholder.
Person Specification
Experience
Essential
- Working experience/knowledge of computers & data input
- Previous clerical experience in an administrative setting
- Experience of working face to face and/or telephone contact with the general public
- Experience in use of computer programs such as, Microsoft Office , Excel
Desirable
- Previous NHS administration experience
Skills
Essential
- Excellent interpersonal skills, able to build rapport and show empathy with patients, visitors and colleagues.
- Keyboard Skills/use of email
- Good telephone manner and communication skills
- Ability to work as part of a team
Desirable
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
- Previous knowledge of NHS Admin/medical records experience
Desirable
- Knowledge of Maternity Services pathways
- A thorough knowledge of the 18 week Referral to Treatment and Patient Access Policies
Qualifications
Essential
- Educated to GCSE standard or equivalent
Desirable
- NVQ level 2 administration or above
- RSA II or equivalent level of skill gained through experience
Person Specification
Experience
Essential
- Working experience/knowledge of computers & data input
- Previous clerical experience in an administrative setting
- Experience of working face to face and/or telephone contact with the general public
- Experience in use of computer programs such as, Microsoft Office , Excel
Desirable
- Previous NHS administration experience
Skills
Essential
- Excellent interpersonal skills, able to build rapport and show empathy with patients, visitors and colleagues.
- Keyboard Skills/use of email
- Good telephone manner and communication skills
- Ability to work as part of a team
Desirable
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
- Previous knowledge of NHS Admin/medical records experience
Desirable
- Knowledge of Maternity Services pathways
- A thorough knowledge of the 18 week Referral to Treatment and Patient Access Policies
Qualifications
Essential
- Educated to GCSE standard or equivalent
Desirable
- NVQ level 2 administration or above
- RSA II or equivalent level of skill gained through experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
