Job summary
An opportunity has arisen for a motivated individual to join the Command Centre providing administrative support to the team.
The Command Centre works with patient care areas, support services, administration, and others to implement strategies to ensure seamless patient care, capacity management, efficient patient flow, improved access and quality care. The goals of the Command Centre are to ensure the placement of the right patient in the right care setting at the right time, reducing unnecessary length of stay (LloS) and delays in care along the patient care pathway, including reducing missed transfer opportunities.
The Command Centre utilises the wall of analytical data required to predict and drive decisions in real time. Metrics are tracked, and outcomes reported to sustain an environment of continuous transformational improvement.
Candidates must have insight and interest in operational management, patient flow and acute services.
The Command Centre operates 24/7; 365 days and the successful candidate will be expected to work shifts including weekends.
The post offers diversity and an opportunity to gain clinical site management and patient flow experience working closely with all Trust clinical areas.
Main duties of the job
The post holder will provide a comprehensive administration and clerical service to the Command Centre.
To be responsible for answering all telephone calls in the Command Centre and directing enquires to appropriate member of staff.
To have good IT skills essential to the support of all elements of the Command Centre functions.
To book all on the day discharged patient transport to ensure timely, smooth exist from the hospital.
To contribute for the smooth running of the hospital sites working closely with Operations Centre.
The post holder is considered to be a key member of the Command Centre, supporting patient flow, ensuring elective and urgent demand is well managed.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
- To escalate any issues/concerns regarding patient flow to the Clinical Patient Flow Manager/Matrons.
- Liaise closely with wards, the Emergency Department and Clinical Patient Flow Managers to effectively navigate patient flow throughout the hospital.
- Liaise closely with appropriate staff to prioritise transfers in and out of hospital.
- Maintain excellent working relationships with the multidisciplinary teams.
- Compile weekend capacity planning information relating to potential discharges, staffing and other useful information for the Command Centre.
- Assist in the reduction of Emergency Department breaches by ensuring a timely and accurate flow of information regarding availability of beds.
- Assist in the transportation of repatriation of patients to and from other hospitals to ensure safe and smooth transfer of patients.
- To book and action all discharged patient transport to ensure timely, smooth exit from the hospital.
Job description
Job responsibilities
- To escalate any issues/concerns regarding patient flow to the Clinical Patient Flow Manager/Matrons.
- Liaise closely with wards, the Emergency Department and Clinical Patient Flow Managers to effectively navigate patient flow throughout the hospital.
- Liaise closely with appropriate staff to prioritise transfers in and out of hospital.
- Maintain excellent working relationships with the multidisciplinary teams.
- Compile weekend capacity planning information relating to potential discharges, staffing and other useful information for the Command Centre.
- Assist in the reduction of Emergency Department breaches by ensuring a timely and accurate flow of information regarding availability of beds.
- Assist in the transportation of repatriation of patients to and from other hospitals to ensure safe and smooth transfer of patients.
- To book and action all discharged patient transport to ensure timely, smooth exit from the hospital.
Person Specification
Qualifications
Essential
- GCSE or NVQ qualification or equivalent experience
Desirable
- Evidence of personal and professional development
Experience
Essential
- Previous experience in an office environment
Desirable
- Previous NHS experience
- Previous patient flow experience
Skills
Essential
- Excellent Interpersonal/communication skills
- Ability to work as part of a team
- Ability to work on own initiative
- Excellent IT skills and knowledge of Microsoft Office Software, including Excel and proficient keyboard skills
Other
Essential
- Commitment to team working
- Positive attitude
- Ability to be flexible with working patterns, rota covering and weekend working
Person Specification
Qualifications
Essential
- GCSE or NVQ qualification or equivalent experience
Desirable
- Evidence of personal and professional development
Experience
Essential
- Previous experience in an office environment
Desirable
- Previous NHS experience
- Previous patient flow experience
Skills
Essential
- Excellent Interpersonal/communication skills
- Ability to work as part of a team
- Ability to work on own initiative
- Excellent IT skills and knowledge of Microsoft Office Software, including Excel and proficient keyboard skills
Other
Essential
- Commitment to team working
- Positive attitude
- Ability to be flexible with working patterns, rota covering and weekend working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
