Job summary
An exciting opportunity has arisen for a motivated, enthusiastic and experienced leader to become a key member of the Specialist Medicine Clinical Service Unit (CSU) leadership team.
The successful candidate will provide leadership and management support to ensure high quality, safe, effective and patient centred services across the CSU.
Working alongside the Senior General Manager and Clinical Director the post offers career development and will be responsible for the delivery of financial, strategic and operational standards.
The post holder will be a role model for staff, demonstrating our Trust's values through their leadership behaviours, work collaboratively and be flexible and resilient in order to cope with the demands and changing needs of the service. In addition you must be able to influence and negotiate in order to improve the service offered by the CSU.
The post is offered as a 6 month secondment and candidates prior to interview will need to seek permission from their line manager.
For further information and to arrange a visit please contact:
Jen Green, Senior General Manager for Specialist Medicine on 01274 27 2483 or Jen.Green@bthft.nhs.uk
Main duties of the job
An experienced, motivated and independently minded leader who can act on their own initiative, adopting a values led 'can do' style within a climate of constant change and uncertainty to develop and manage the day to day operations and performance within a Clinical Service Unit.
Reporting to the Clinical Director or the Senior General Manager as appropriate, the postholder is responsible, in conjunction with the CSU triumvirate, for the safe and effective delivery of all patient services within the CSU. This involves achievement of all operational performance targets, including access, finance, and quality.
The postholder is also responsible for improving services in line with best practice standards within the available income.
Working closely with the triumvirate, the General Manager will ensure that the CSU has systems in place to comply with relevant legislation and governance requirements.
The General Manager will establish and foster an effective working relationship with the Corporate Operations Team, Clinical Directors, Deputy Directors of Nursing, Specialty Leads and Matrons to lead improvements in operational performance, service delivery and the achievement of organisational priorities.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job description
Job responsibilities
Primary Duties
- To be a key member of the CSU Leadership Team, taking full responsibility for actions and for keeping other team members fully informed at all times.
- In partnership with clinical colleagues, the General Manager will ensure that activity and quality targets are achieved and will develop action plans to manage any variances.
- Have operational and strategic responsibility for pathway management and delivery of performance targets for all specialties within the CSU. This will include waiting list management, access standards, cancer standards, workforce and finance.
- Be responsible for operational flow, capacity and demand management and ensuring pathways are optimised to support performance targets and financial targets including CIP.
- Ensure daily processes are in place to identify early any risks to achievement of performance targets and develop detailed recovery plans for any area below expected performance.
- Ensure that the availability of services are optimised for the benefit of patients and that appropriate contingency arrangements are made if it is not possible for the CSU to provide normal service.
- Ensure that operational delivery also provides high quality of care to patients.
- The General Manager will demonstrate a clear commitment to and role modelling of the Trust values.
- Ensure the Clinical Director is kept updated on all performance areas within the CSU and highlight any specialties of concern.
- Develop business cases on behalf of the Clinical Director to support service development or improvement.
- Support the achievement of ongoing productivity and efficiency improvements across the organisation.
- Ensure that administrative/clinical pathways and procedures are continuously improved to support the delivery of efficient and effective services to achieve and maintain targets and internal performance measures.
- Take responsibility for ensuring maintenance and quality assurance is in place for all equipment resources.
- Where required, deputise for the Senior General Manager and be expected to work autonomously and make decisions when necessary.
- Responsible for ensuring robust processes are in place for patient administration and to record and code activity within the unit, ensuring income is received.
Job description
Job responsibilities
Primary Duties
- To be a key member of the CSU Leadership Team, taking full responsibility for actions and for keeping other team members fully informed at all times.
- In partnership with clinical colleagues, the General Manager will ensure that activity and quality targets are achieved and will develop action plans to manage any variances.
- Have operational and strategic responsibility for pathway management and delivery of performance targets for all specialties within the CSU. This will include waiting list management, access standards, cancer standards, workforce and finance.
- Be responsible for operational flow, capacity and demand management and ensuring pathways are optimised to support performance targets and financial targets including CIP.
- Ensure daily processes are in place to identify early any risks to achievement of performance targets and develop detailed recovery plans for any area below expected performance.
- Ensure that the availability of services are optimised for the benefit of patients and that appropriate contingency arrangements are made if it is not possible for the CSU to provide normal service.
- Ensure that operational delivery also provides high quality of care to patients.
- The General Manager will demonstrate a clear commitment to and role modelling of the Trust values.
- Ensure the Clinical Director is kept updated on all performance areas within the CSU and highlight any specialties of concern.
- Develop business cases on behalf of the Clinical Director to support service development or improvement.
- Support the achievement of ongoing productivity and efficiency improvements across the organisation.
- Ensure that administrative/clinical pathways and procedures are continuously improved to support the delivery of efficient and effective services to achieve and maintain targets and internal performance measures.
- Take responsibility for ensuring maintenance and quality assurance is in place for all equipment resources.
- Where required, deputise for the Senior General Manager and be expected to work autonomously and make decisions when necessary.
- Responsible for ensuring robust processes are in place for patient administration and to record and code activity within the unit, ensuring income is received.
Person Specification
Experience
Essential
- Significant management experience in the acute sector.
- Proven track record of meeting internally and externally generated targets.
- Experience, understanding and implementation of the modernisation agenda and the opportunities for redesigning services.
- Experience, knowledge and understanding of current issues/themes affecting the NHS locally and nationally
- Experience in the delivery of tangible quality and financial benefits using structured tools and techniques of service improvement, such as Lean and Six Sigma.
- Proven success at managing complex programmes of organisational change while maintaining service quality.
- Experience of staff management, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issues.
- Budget management experience, including reducing costs/ efficiency gains, monitoring and determining corrective action.
- Experience in report writing and delivering presentations, to include development of business cases and formal presentations.
- Experience of managing clinical pathways and implementing pathway changes in order to meet national access standards.
- Experience of developing and implementing strategic plans at service level that enables the attainment of Division objectives.
Desirable
- Experience of working across networks, with wide ranging stakeholders.
- Experience of best practice process improvement techniques across a range of sectors.
- Experience in contract negotiation with a range of commissioning bodies
Skills
Essential
- Full range of IT skills including spreadsheet analysis.
- Excellent interpersonal and communication skills and the ability to communicate effectively with a wide range of staff with different levels of responsibility and professional backgrounds
- The ability to deal with complex issues in a large organisation.
- Detailed understanding of all access targets and their application in managing patient pathways
- Ability to work pro-actively and cooperatively with senior management and clinical staff, including at times of high levels of pressure.
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
Qualifications
Essential
- Healthcare related Degree/Diploma or professional qualification/registration in either Nursing, Physiotherapy. Occupational Therapy or Management
- Additional specialist knowledge or training to master's level or equivalent experience
- Evidence of continuous professional development
Desirable
- Project management experience, Prince 2 or other project management qualification
Knowledge
Essential
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
- Understanding of recommendations from Francis, Keogh and other patient experience and quality of care directives and measures.
Person Specification
Experience
Essential
- Significant management experience in the acute sector.
- Proven track record of meeting internally and externally generated targets.
- Experience, understanding and implementation of the modernisation agenda and the opportunities for redesigning services.
- Experience, knowledge and understanding of current issues/themes affecting the NHS locally and nationally
- Experience in the delivery of tangible quality and financial benefits using structured tools and techniques of service improvement, such as Lean and Six Sigma.
- Proven success at managing complex programmes of organisational change while maintaining service quality.
- Experience of staff management, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issues.
- Budget management experience, including reducing costs/ efficiency gains, monitoring and determining corrective action.
- Experience in report writing and delivering presentations, to include development of business cases and formal presentations.
- Experience of managing clinical pathways and implementing pathway changes in order to meet national access standards.
- Experience of developing and implementing strategic plans at service level that enables the attainment of Division objectives.
Desirable
- Experience of working across networks, with wide ranging stakeholders.
- Experience of best practice process improvement techniques across a range of sectors.
- Experience in contract negotiation with a range of commissioning bodies
Skills
Essential
- Full range of IT skills including spreadsheet analysis.
- Excellent interpersonal and communication skills and the ability to communicate effectively with a wide range of staff with different levels of responsibility and professional backgrounds
- The ability to deal with complex issues in a large organisation.
- Detailed understanding of all access targets and their application in managing patient pathways
- Ability to work pro-actively and cooperatively with senior management and clinical staff, including at times of high levels of pressure.
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
Qualifications
Essential
- Healthcare related Degree/Diploma or professional qualification/registration in either Nursing, Physiotherapy. Occupational Therapy or Management
- Additional specialist knowledge or training to master's level or equivalent experience
- Evidence of continuous professional development
Desirable
- Project management experience, Prince 2 or other project management qualification
Knowledge
Essential
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
- Understanding of recommendations from Francis, Keogh and other patient experience and quality of care directives and measures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
