Job summary
Post Title: Resource Allocator Grade: Band 3 Department: Estates and Facilities/ Portering
Location: Bradford Royal Infirmary
Hours: 0600-1400 and 14.00-22.00 Monday - Friday
About the Resource Allocator role
A new and exciting opportunity has arisen to join BTHFT's Portering team as a Resource Allocator. This is a new full-time position working closely with the Porters, Team Leaders and Senior Supervisor to effectively deliver the Portering service, supporting in the delivery of a first class, patient focused service.
The successful candidate will use the data captured within CapMan (task management system) to ensure appropriate Portering resource is allocated effectively in real-time to support improved best use of resource, improved response times, service improvement and patient flow.
What skills and experience do you need for the role?
o You will have experience of working with a task management or planning system and experience of rotaso You will have excellent organisation, prioritisation and analytical skillso You will have excellent communication skills and be able to provide a professional customer focussed service within resource.o You will be able to work collaboratively across the Portering and stakeholder teams.o The ability to work under pressure and to changing demandso Experience of using Microsoft packages; Word, Excel & MS Office.
Main duties of the job
General
o Allocate the work for each shift and plan work effectively through consistent monitoring of the portering element of the CapMan system.
o Ensure services are delivered in line with all relevant Trust policies, procedures and updates.
o Ensure that effective communications systems are in place.
o Meet with Senior Supervisor and Team Leader when on shift, attend all meetings as required. Ensuring that requests for information are responded to as requested.
o Ensure task (job) requests include the correct information and rectify if required.
o Maintain an up to date log of all Portering Planet requests (including completion information) and allocate appropriate resource to complete during each shift.
o Responsible for assessing operational demand against rostered resource and effective allocation of resource. Where there is a potential for demand to exceed available resource escalate to Team Leader/Senior Supervisor as appropriate
o Support the Team Leader in supervising allocation of annual leave, return to work interviews as and when required. Receive all portering calls and requests for service allocating appropriate response.
o Adjust and re-direct available resources to sustain services in response to unplanned absences and /or operational requests.
o Maintain appropriate communication with the portering team at all times
o Answer emergency portering requests and ensure that porters respond immediately.
About us
Bradford Teaching Hospitals NHS Foundation Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Bradford Teaching Hospitals NHS Foundation Trust this is your opportunity to be a part of that change.
WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnership's ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.
Job description
Job responsibilities
Please see detailed Job Description and Person Specification attached to this advert for more information.
Job description
Job responsibilities
Please see detailed Job Description and Person Specification attached to this advert for more information.
Person Specification
Experience
Essential
- Experience of using electronic task management or planning systems
- Significant experience of rotas and planning resource
- Significant experience of dealing with customers and service users
- Experience of using Microsoft packages e.g. Word, Excel & MS Office
Desirable
- Previous experience within Portering services in a hospital
Skills
Essential
- Demonstrate the ability to work confidently, efficiently and effectively with colleagues.
- Demonstrate excellent communication skills and ability to work collaboratively with the team
- Demonstrate good organisational skills with the ability to plan and prioritise workload working to tight deadlines with mixed stakeholder groups
- Demonstrate the ability to work under pressure with changing customer demands
- Demonstrate Analytical skills and the ability to use data to drive improvement
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
- Knowledge of customer care and impact on services delivered
- Take responsibility for own personal development & has a positive attitude to further training
- Understanding and knowledge of the need to manage services within allocated resources and how to do so
Desirable
- Knowledge of infection control and impact on service delivered
Qualifications
Essential
- GCSE pass or equivalent in Maths and English
- Qualification in customer care (NVQ 2 or equivalent) or equivalent demonstrable experience or willingness to complete
Desirable
- IT qualification 'EDCL' (Computer Driving Licence) or similar
Person Specification
Experience
Essential
- Experience of using electronic task management or planning systems
- Significant experience of rotas and planning resource
- Significant experience of dealing with customers and service users
- Experience of using Microsoft packages e.g. Word, Excel & MS Office
Desirable
- Previous experience within Portering services in a hospital
Skills
Essential
- Demonstrate the ability to work confidently, efficiently and effectively with colleagues.
- Demonstrate excellent communication skills and ability to work collaboratively with the team
- Demonstrate good organisational skills with the ability to plan and prioritise workload working to tight deadlines with mixed stakeholder groups
- Demonstrate the ability to work under pressure with changing customer demands
- Demonstrate Analytical skills and the ability to use data to drive improvement
Knowledge
Essential
- Understanding of Information Governance and Confidentiality
- Knowledge of customer care and impact on services delivered
- Take responsibility for own personal development & has a positive attitude to further training
- Understanding and knowledge of the need to manage services within allocated resources and how to do so
Desirable
- Knowledge of infection control and impact on service delivered
Qualifications
Essential
- GCSE pass or equivalent in Maths and English
- Qualification in customer care (NVQ 2 or equivalent) or equivalent demonstrable experience or willingness to complete
Desirable
- IT qualification 'EDCL' (Computer Driving Licence) or similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
