Job summary
We are looking for an enthusiastic, well-motivated Medical Secretary to join the Rheumatology Services Team.
The post is primarily based at the St Luke's Hospital Site but the post holder may at times be expected to provide cross cover to the other secretarial teams in the directorate which covers both the St Luke's Hospital and Bradford Royal Infirmary Site.
For the Band 3 Medical Secretary role you will work within a multi-disciplinary team, and be responsible for a range of duties related to patient pathway management, including; diary management, audio transcription and word processing of clinical letters, production of reports including managing outpatient and inpatient waiting lists and assisting with data quality corrections as required.
You should be literate and numerate, with excellent organisational, time management and an ability to work without supervision and to tight deadlines and under pressure.
IT skills including knowledge of Microsoft packages are essential.
Main duties of the job
Medical secretarial experience is desirable but not essential but you should have a secretarial & administrative background including dealing with the general public on a face to face basis and by telephone often around sensitive issues.
A high standard of communication and interpersonal skills with the ability to work with staff at all levels is essential to this post along with a strong team ethic; you must have enthusiasm, motivation and demonstrate pride in your work. A good knowledge of the NHS would be also be advantageous
If you feel you have the skills, experience and drive that it takes to be part of our team and a Trust whose mission is to provide safe, high quality healthcare at all times to its population, we look forward to you application.
Informal Enquiries to nicola.sharma@bthft.nhs.uk
We can offer staff gymnasiums on both hospital sites, excellent pension scheme and advice on childcare.
Closing Date: 01.09.23 (This date may change dependent on the response
About us
At Bradford Teaching Hospitals we're passionate about providing outstanding care for the people of the Bradford district and communities across the North of England. We're keen to meet people interested in sharing our passion and helping us continue to deliver the highest quality of care to our patients.
We're a renowned teaching hospital trust at the forefront of research, education and development, with a state-of-the-art simulation and skills training centre on site.
In short, we can help you lift your career to the next level. We've received huge investment to improve patient care which means we have truly world-class facilities including a brand new neonatal suite, state-of-the-art intensive care unit, a newly refurbished A&E department, new children's unit and a welcoming, modern atrium and reception area for staff and visitors.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for more information about the role.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for more information about the role.
Person Specification
Experience
Essential
- Previous clerical experience working in an NHS appointment booking service and for providing an excellent level of customer service.
- Experience of working with the 18 week referral to treatment policy and outpatient and inpatient policies and ensuring that service quality is maintained.
- Extensive experience/knowledge of computers, data input and word processing.
- Experience of handling complex processing issues where detailed data and process understanding is required in order to take corrective action.
- Experience of working face to face and/or telephone contact with the general public including the handling of complaints and complex calls.
- Experience of providing guidance to other team members on the processes and policies being executed by the team.
- Experience of offering suggestions for improving own or team working practices.
- Previous NHS experience.
Desirable
- Medical Secretary Experience
Skills
Essential
- Excellent written and verbal communication skills with the ability to exchange detailed and complex information in a straightforward manner.
- Professional telephone manner and ability to handle complex calls and potential complaints in a positive professional manner.
- Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively.
- Keyboard skills and computer skills including Microsoft Office packages
- Able to maintain prolonged concentration and accuracy
- Audio Typing/Word Processing
- Able to work without direct supervision
- Excellent organisation and time management skills
- Able to work as part of a multi-disciplinary team
Knowledge
Essential
- Understanding of the HR policies and process and their application within a team setting.
Desirable
- Knowledge of Patient Administration System (or equivalent system)
Qualifications
Essential
- Educated to GCSE standard*
- Vocational qualification level 3
- An appropriate speed and accuracy of typing is required for this role and this will be assessed at interview
Desirable
- Medical Secretary Diploma
Person Specification
Experience
Essential
- Previous clerical experience working in an NHS appointment booking service and for providing an excellent level of customer service.
- Experience of working with the 18 week referral to treatment policy and outpatient and inpatient policies and ensuring that service quality is maintained.
- Extensive experience/knowledge of computers, data input and word processing.
- Experience of handling complex processing issues where detailed data and process understanding is required in order to take corrective action.
- Experience of working face to face and/or telephone contact with the general public including the handling of complaints and complex calls.
- Experience of providing guidance to other team members on the processes and policies being executed by the team.
- Experience of offering suggestions for improving own or team working practices.
- Previous NHS experience.
Desirable
- Medical Secretary Experience
Skills
Essential
- Excellent written and verbal communication skills with the ability to exchange detailed and complex information in a straightforward manner.
- Professional telephone manner and ability to handle complex calls and potential complaints in a positive professional manner.
- Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively.
- Keyboard skills and computer skills including Microsoft Office packages
- Able to maintain prolonged concentration and accuracy
- Audio Typing/Word Processing
- Able to work without direct supervision
- Excellent organisation and time management skills
- Able to work as part of a multi-disciplinary team
Knowledge
Essential
- Understanding of the HR policies and process and their application within a team setting.
Desirable
- Knowledge of Patient Administration System (or equivalent system)
Qualifications
Essential
- Educated to GCSE standard*
- Vocational qualification level 3
- An appropriate speed and accuracy of typing is required for this role and this will be assessed at interview
Desirable
- Medical Secretary Diploma
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
