Job summary
Hours: 37.5 hours - Permanent - 8.00 to 4.30 pm 1 hour lunch
An opportunity has arisen within the Medicine Division for a dedicated and methodical Administrator to provide support to the Cardiology Service.
The role will involve working closely with technicians, secretarial colleagues and patients, providing a comprehensive service. The post holder will be responsible for handling telephone calls, photocopying, data inputting and booking of appointments as well as being the first point of call for patients.
Main duties of the job
Excellent organisational and keyboard/IT skills are essential. Successful candidates must be able to communicate well at all levels, both internally and externally. Accuracy and attention to detail are essential. The post holder must have the ability to manage their workload efficiently and effectively.
About us
At Bradford Teaching Hospitals we're passionate about providing outstanding care for the people of the Bradford district and communities across the North of England. We're keen to meet people interested in sharing our passion and helping us continue to deliver the highest quality of care to our patients.
We're a renowned teaching hospital trust at the forefront of research, education and development, with a state-of-the-art simulation and skills training centre on site.
In short, we can help you lift your career to the next level. We've received huge investment to improve patient care which means we have truly world-class facilities including a brand new neonatal suite, state-of-the-art intensive care unit, a newly refurbished A&E department, new children's unit and a welcoming, modern atrium and reception area for staff and visitors.
Job description
Job responsibilities
Essential requirements for the post :
Previous office experience in a NHS health care setting
Appropriate literacy/numeric skills (to GCSE standard or equivalent)
Excellent communication and organisational skills
Informal Enquiries to: Karen Higginbotham, 01274 276071
Closing Date: 11.07.23 (Please note this may change depending on response)
Interview Date: TBC
Division : Specialty Medicine
Job description
Job responsibilities
Essential requirements for the post :
Previous office experience in a NHS health care setting
Appropriate literacy/numeric skills (to GCSE standard or equivalent)
Excellent communication and organisational skills
Informal Enquiries to: Karen Higginbotham, 01274 276071
Closing Date: 11.07.23 (Please note this may change depending on response)
Interview Date: TBC
Division : Specialty Medicine
Person Specification
Experience
Essential
- Experience of handling and validating complex processing issues where detailed data and process understanding is required in order to take corrective action.
- Experience of working face to face and/or telephone contact with the general public including the handling of complaints and complex calls.
Desirable
- Previous clerical experience working in an NHS operational setting.
- Experience/knowledge of clinical systems, data input, and working in Excel.
- Experience of working with the 18 week RTT policy and other national standards and ensuring that service quality is maintained.
- Experience of providing guidance to other team members on the processes and policies being executed by the team.
- Experience of offering suggestions for improving own or team working practices.
- Previous NHS experience.
Skills
Essential
- Excellent written and verbal communication skills with the ability to exchange detailed and complex information in a straightforward manner.
- Professional telephone manner and ability to handle complex calls and potential complaints.
- Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively.
- IT skills including Microsoft Office packages and clinical systems (Prism, EPR)
Knowledge
Essential
- Understanding of the HR policies and process and their application within a team setting.
- Understanding of Information Governance and Confidentiality
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
Desirable
- Knowledge of the NHS Constitution, Patient Access Policies and the 18 week Referral to Treatment policies and their application.
- Knowledge of Patient Administration System (or equivalent system).
Qualifications
Essential
- Educated to GCSE standard (or equivalent)*
Other requirements
Essential
- The service will operate during the hours 8.00am - 5.00pm Monday to Friday.
Person Specification
Experience
Essential
- Experience of handling and validating complex processing issues where detailed data and process understanding is required in order to take corrective action.
- Experience of working face to face and/or telephone contact with the general public including the handling of complaints and complex calls.
Desirable
- Previous clerical experience working in an NHS operational setting.
- Experience/knowledge of clinical systems, data input, and working in Excel.
- Experience of working with the 18 week RTT policy and other national standards and ensuring that service quality is maintained.
- Experience of providing guidance to other team members on the processes and policies being executed by the team.
- Experience of offering suggestions for improving own or team working practices.
- Previous NHS experience.
Skills
Essential
- Excellent written and verbal communication skills with the ability to exchange detailed and complex information in a straightforward manner.
- Professional telephone manner and ability to handle complex calls and potential complaints.
- Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively.
- IT skills including Microsoft Office packages and clinical systems (Prism, EPR)
Knowledge
Essential
- Understanding of the HR policies and process and their application within a team setting.
- Understanding of Information Governance and Confidentiality
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues.
Desirable
- Knowledge of the NHS Constitution, Patient Access Policies and the 18 week Referral to Treatment policies and their application.
- Knowledge of Patient Administration System (or equivalent system).
Qualifications
Essential
- Educated to GCSE standard (or equivalent)*
Other requirements
Essential
- The service will operate during the hours 8.00am - 5.00pm Monday to Friday.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).