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Torbay and South Devon NHS Foundation Trust

Technical Support Officer

The closing date is 28 April 2026

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Job summary

Our Technical Support Officer will work as part of our EUD Team, in order to support and manage our desktop environment and provide a high-quality service to the healthcare community and GP surgeries.

Our key responsibilities of the role are to take ownership of, and resolve, allocated Incidents and service requests raised by users through the IT service desk, provide technical support, and undertake the necessary work required, to implement and deliver to agreed SLA's and have a high knowledge of IT system and supporting them, Such as Office 365, Windows 11 and Intune.

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Main duties of the job

  • Assist with 2nd line support via a central service desk ensuring it is maintained to acceptable levels as required
  • Provides a high technical level of fault diagnosis support for all desktop equipment and associated specialist peripheral devices. Reports any problems to maintenance companies as necessary
  • Build and develop productive working relationships with stakeholders such as clinicians, customer organisations, other technical or non-technical teams, other NHS organisations and external suppliers
  • Maintain existing documentation. This includes the creation of installation and user scripts
  • Takes responsibility for own workload
  • Provides a high technical level of fault diagnosis support for iOS devices. Have an understand that will allow you to diagnose and fault-find issues
  • Candidate must have a FULL UK MANUAL DRIVING LICENSE

About us

Our Desktop Operations is made up of individuals who have a flexible approach.

The team is very friendly and has years of knowledge and experience we are willing to share.

Working in the Torbay and South Devon NHS Foundation Trust EUD team offers the chance to make a real difference by directly supporting frontline services. The role provides variety, technical challenge and the opportunity to work closely with a supportive, collaborative team, ensuring staff have the reliable technology they need to deliver high-quality patient care. It's a rewarding environment where your work has clear purpose and visible impact across the organisation.

Details

Date posted

14 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

388-7864590-CORP

Job locations

Regent house

Regent Close

Torquay

TQ2 7AN


Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

#caretojoinus

Job description

Job responsibilities

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

#caretojoinus

Person Specification

Qualifications and Training

Essential

  • NVQ level 4 in information technology or equivalent knowledge gained by experience

Desirable

  • CompTIA A+ Certified
  • Microsoft Certified Professional (MCP) or equivalent qualification
  • MCITP Certification with focus on desktop support, e.g. MCITP: Enterprise Desktop Administrator on Windows 11, or legacy equivalent e.g. MCDST
  • Office 365 certification - Microsoft 365 Fundamentals MS-900 or equivalent qualification

Knowledge and Skills

Essential

  • Technical knowledge of MS operating systems and applications
  • Technical knowledge desktop PC and peripheral hardware
  • Technical knowledge of iOS devices and evidence
  • Demonstrable experience of implementing and supporting desktop PCs, laptops, mobile devices and peripherals
  • Experience of supporting end users in a corporate environment

Desirable

  • Sound working knowledge of networking o Knowledge of networking protocols server technologies relevant to the end user computing environment

Special Experience

Essential

  • Substantial, proven, relevant experience working within a Desktop or EUD environment
  • Evidence of Good Communications skills in a previous role.

Desirable

  • Substantial experience of working in a healthcare IT environment
  • Evidence of Good Communications skills in an IT EUD role.
Person Specification

Qualifications and Training

Essential

  • NVQ level 4 in information technology or equivalent knowledge gained by experience

Desirable

  • CompTIA A+ Certified
  • Microsoft Certified Professional (MCP) or equivalent qualification
  • MCITP Certification with focus on desktop support, e.g. MCITP: Enterprise Desktop Administrator on Windows 11, or legacy equivalent e.g. MCDST
  • Office 365 certification - Microsoft 365 Fundamentals MS-900 or equivalent qualification

Knowledge and Skills

Essential

  • Technical knowledge of MS operating systems and applications
  • Technical knowledge desktop PC and peripheral hardware
  • Technical knowledge of iOS devices and evidence
  • Demonstrable experience of implementing and supporting desktop PCs, laptops, mobile devices and peripherals
  • Experience of supporting end users in a corporate environment

Desirable

  • Sound working knowledge of networking o Knowledge of networking protocols server technologies relevant to the end user computing environment

Special Experience

Essential

  • Substantial, proven, relevant experience working within a Desktop or EUD environment
  • Evidence of Good Communications skills in a previous role.

Desirable

  • Substantial experience of working in a healthcare IT environment
  • Evidence of Good Communications skills in an IT EUD role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Regent house

Regent Close

Torquay

TQ2 7AN


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Regent house

Regent Close

Torquay

TQ2 7AN


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

EUD Manager

Phil Faulkes

Phil.faulkes@nhs.net

01803653441

Details

Date posted

14 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

388-7864590-CORP

Job locations

Regent house

Regent Close

Torquay

TQ2 7AN


Supporting documents

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