Job summary
The post holder is responsible for the Referral and Coordination on behalf of short-term services.The post holder needs to be able to co-ordinate detailed referrals from Health and Social Care Professionals, communicate and answer queries from all disciplines including Care Providers, members of the public and users of the service.To provide direct line management support and supervision of the support worker, ensuring strict compliance with Trust policies and procedures.A good general education, a relevant IT qualification or experience with the ability to use own initiative as well as being able to work within a team. Good organisational skills are essential.
Main duties of the job
Responsibility for taking referrals and activating these services within the specified response time.
To take referral information in a consistent manner, gathering additional information, arranging assessment, initiate and co-ordinate care with feedback to referrers.
To review and co-ordinate needs of service users with professionals.
To programme staff resources to meet the specified needs of the service users
Deal with less complex referrals and forward to appropriate area, e.g. Social Services
Patient Administration Systems - Link into as required to access patient details in relation to short term services.
Produce statistical reports as required by Service Manager
Working with a wide range of information- handling requirements on behalf of two or more agencies e.g. Torbay and South Devon Foundation Trust (TSDFT), Adult & Community Services (ACS), Devon Doctors on call services
High levels of typing skills and IT Skills involving extensive experience of Microsoft Office including Word, Excel and Outlook
Actively maintain positive working relationships with colleagues and within the multi-disciplinary team
About us
Torbay and South Devon NHS Foundation Trust is a unique organisation providing acute health care services from Torbay Hospital, community health services and adult social care.
We have around 500,000 face-to-face contacts with patients in their homes and communities each year and see over 78,000 people in our A&E department annually. We serve a resident population of approximately 375,000 people, plus about 100,000 visitors at any one time during the summer holiday season.
We are proud to be part of a healthcare community that works in partnership to provide the best possible health and care for its population. Our partner organisations include, Devon Partnership NHS Trust, Torbay Council, Devon County Council and Rowcroft Hospice. Along with the South Devon and Torbay Clinical Commissioning Group, we are all members of the local JoinedUp Board, which makes decisions about how to develop services to achieve the best outcomes for patients.
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Job description
Job responsibilities
Communication with other team members of Multi Disciplinary Team, Health & Social Care Professionals, Members of the public. This involves a complete range of personnel on different levels of communication. This involves both confidential and sensitive complex communication
The postholder needs to be able to co-ordinate detailed Referrals from Health and Social Care professionals, communicate and answer queries from all disciplines. This involves organising own day to day activities, planning of both straightforward and more complex on-going referrals, together with looking in to the longer-term planning of care
Direct and Incidental contact is required with both patients and internal/external colleagues. Provision of programmes of care as required by the referrer
The postholder should work both individually and within the Team to contribute to service improvement. The Postholder to undergo monthly supervision and annual appraisals
To be responsible for the management of support workers, including appraisal, annual leave, sickness absence, PDPs, work place risk assessments To manage the support workers annual leave and sickness absence, ensuring that the Service Manager is kept informed of any issues. To deal with the initial stages of grievance and disciplinary procedures. To participate in the recruitment and selection process, including assisting with shortlisting and take part in interview panels. To train and coach staff to ensure compliance with standard operating procedures. The postholder has responsibility for working without supervision, and should adhere to the Lone Working Policy
Job description
Job responsibilities
Communication with other team members of Multi Disciplinary Team, Health & Social Care Professionals, Members of the public. This involves a complete range of personnel on different levels of communication. This involves both confidential and sensitive complex communication
The postholder needs to be able to co-ordinate detailed Referrals from Health and Social Care professionals, communicate and answer queries from all disciplines. This involves organising own day to day activities, planning of both straightforward and more complex on-going referrals, together with looking in to the longer-term planning of care
Direct and Incidental contact is required with both patients and internal/external colleagues. Provision of programmes of care as required by the referrer
The postholder should work both individually and within the Team to contribute to service improvement. The Postholder to undergo monthly supervision and annual appraisals
To be responsible for the management of support workers, including appraisal, annual leave, sickness absence, PDPs, work place risk assessments To manage the support workers annual leave and sickness absence, ensuring that the Service Manager is kept informed of any issues. To deal with the initial stages of grievance and disciplinary procedures. To participate in the recruitment and selection process, including assisting with shortlisting and take part in interview panels. To train and coach staff to ensure compliance with standard operating procedures. The postholder has responsibility for working without supervision, and should adhere to the Lone Working Policy
Person Specification
Qualifications and Training
Essential
- NVQ3 Health and Social Care or other Equivalent
- Advanced level of keyboard skills
- Computer Literate with considerable experience of Word, Excel, and Outlook
- Good General level of education
Desirable
- ECDL
- Diploma in Health & Social Care or equivalent
Knowledge and experience
Essential
- Experience of working within a health or social care team environment
- Demonstrate skills in written and spoken English, adequate to enable the postholder to carry out the role effectively.
- Excellent interpersonal and communication skills
- Good organisational skills
Desirable
- Line management skills
- Knowledge of Adult & Community Services Systems
Specific Skills
Essential
- Be able to communicate effectively with all types of people including challenging behaviour
- Ability to work under pressure and prioritise tasks to ensure that deadlines are met
- High degree of self-motivation and ability to work on own initiative
- Work with a high degree of accuracy and be able to demonstrate an attention to detail
- Enjoy creative and challenging work
- Have a calm disposition and cheerful pleasant personality
- Have the ability to identify problems which may arise in the department and discuss them with the team
- Ability to be flexible and adjust to a changing environment
- Have good time management skills
- Be able to work with the existing team and enjoy being part of a team
- Excellent telephone manner
- Ability to deal with material of a confidential nature
Person Specification
Qualifications and Training
Essential
- NVQ3 Health and Social Care or other Equivalent
- Advanced level of keyboard skills
- Computer Literate with considerable experience of Word, Excel, and Outlook
- Good General level of education
Desirable
- ECDL
- Diploma in Health & Social Care or equivalent
Knowledge and experience
Essential
- Experience of working within a health or social care team environment
- Demonstrate skills in written and spoken English, adequate to enable the postholder to carry out the role effectively.
- Excellent interpersonal and communication skills
- Good organisational skills
Desirable
- Line management skills
- Knowledge of Adult & Community Services Systems
Specific Skills
Essential
- Be able to communicate effectively with all types of people including challenging behaviour
- Ability to work under pressure and prioritise tasks to ensure that deadlines are met
- High degree of self-motivation and ability to work on own initiative
- Work with a high degree of accuracy and be able to demonstrate an attention to detail
- Enjoy creative and challenging work
- Have a calm disposition and cheerful pleasant personality
- Have the ability to identify problems which may arise in the department and discuss them with the team
- Ability to be flexible and adjust to a changing environment
- Have good time management skills
- Be able to work with the existing team and enjoy being part of a team
- Excellent telephone manner
- Ability to deal with material of a confidential nature
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
