Job summary
An exciting opportunity has become available to join the Patient Safety Team to lead on patient safety incident investigations (PSIIs) required under the Patient Safety Incident Response Framework (PSIRF) and in support of the Trust's Patient Safety Incident Response Plan (PSIRP).
Our Patient Safety Manager will also be responsible for maintaining an overview of patient safety information including triangulation and presentation of data from multiple source, e.g. patient safety events/incidents, claims and complaints.
Main duties of the job
Our Patient Safety Manager will assist healthcare professionals across the Trust to deliver safer care through modelling a systems approach to understanding the effects of teamwork, tasks, equipment, workspace, culture and organisation on human behaviour, identifying contributory factors when incidents occur and making recommendations for systemic improvements. A high level of sensitive engagement with patients, families, staff and others affected by incidents is expected of this role.
Bringing a variety of skills and experience to their patient safety investigations - interpersonal, project management, clinical and educational - they will support the delivery of improved patient care and outcomes using recognised patient safety incident frameworks and tools encompassing principles of human factors and ergonomics, systems engineering, psychology and investigation best practice. The Patient Safety Manager will maintain the delivery of a learning-focused framework developed by the Trust.
They will take the lead for patient safety incident investigations and engage with the Trust's local risk management system (LRMS) and will be responsible for the dissemination of information gathered via this approach, ensuring that learning feeds into the quality and performance management processes for each Care Group and/or Division. They will monitor and ensure that duty of candour procedures are undertaken in accordance with Trust policy with respect to all relevant incidents.
About us
Why Work With Us
Our Patient Safety Manager will join the Trust's central Patient Safety team. The team are responsible for coordinating awareness and learning from patient safety incidents, derived from many sources including incident investigations and a detailed understanding of data trends.
The Patient Safety team are committed to achieving high quality work through their engagement with individuals and teams, patients and families, across the Trust, for the benefit of maintaining and improving safety for patients and staff.
Job description
Job responsibilities
For details of the role and responsibilities please refer to the job description and person specification.
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Our Patient Safety Manager will manage multiple patient safety incident investigations simultaneously. They will plan and prioritise a range of investigatory activities, deploying relevant tools and frameworks appropriate to the subject and delivering reports within agreed timescales. The workload will vary as the investigations progress, requiring plans to be modified in response to changing information and timescales.
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Promote the continuing development of proactive and engaged patient experience, staff engagement with patient safety and improvement processes and model a just and learning culture throughout their interactions within and outside of the Trust.
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Analyse highly complex information, interpret findings to produce recommendations and actions to be shared, which identify direction for reviews, learning opportunities and support systemic change.
- Work with the Head of Patient Safety and the wider patient safety team in the continuing development of the PSIRF within the Trust and in the full implementation of the patient safety strategy.
- Maintain the Trust's LMRS (DCIQ) and use it to enhance the Trust's ability to identify key themes and trends both from issues arising and potential future areas for review.
- Keep up to date with local and national patient safety guidance.
- Develop and update Trust patient safety policies where appropriate.
- Hold responsibility for ensuring that DCIQ is being used to its full potential.
- Line manage members of the patient safety team.
Job description
Job responsibilities
For details of the role and responsibilities please refer to the job description and person specification.
-
Our Patient Safety Manager will manage multiple patient safety incident investigations simultaneously. They will plan and prioritise a range of investigatory activities, deploying relevant tools and frameworks appropriate to the subject and delivering reports within agreed timescales. The workload will vary as the investigations progress, requiring plans to be modified in response to changing information and timescales.
-
Promote the continuing development of proactive and engaged patient experience, staff engagement with patient safety and improvement processes and model a just and learning culture throughout their interactions within and outside of the Trust.
-
Analyse highly complex information, interpret findings to produce recommendations and actions to be shared, which identify direction for reviews, learning opportunities and support systemic change.
- Work with the Head of Patient Safety and the wider patient safety team in the continuing development of the PSIRF within the Trust and in the full implementation of the patient safety strategy.
- Maintain the Trust's LMRS (DCIQ) and use it to enhance the Trust's ability to identify key themes and trends both from issues arising and potential future areas for review.
- Keep up to date with local and national patient safety guidance.
- Develop and update Trust patient safety policies where appropriate.
- Hold responsibility for ensuring that DCIQ is being used to its full potential.
- Line manage members of the patient safety team.
Person Specification
Qualifications
Essential
- Educated to first degree level or equivalent level qualification or experience
- Training in PSII Methodology
- Training to support engagement with those affected by patient safety incidents
- Training to understand the role of systems thinking and human factors in patient safety incidents and investigations
Desirable
- Clinical qualification or equivalent experience
- Post graduate study at MSc level or equivalent experience
Knowledge
Essential
- Evidence of experience in patient safety
- Evidence of investigation of incidents and report writing
- Depth of knowledge and understanding of the national patient safety strategy and PSIRF
- Highly effective verbal communication
- Adept with principles of information management and governance
- Knowledge of risk management principles and practice
- Awareness and understanding of the National Patient Safety Strategy and all pending changes required to fully implement the strategy
- Ability to interpret highly complex, sensitive data/information in order to identify themes and trends in order to produce high quality reports for Board and Committees and effective problem-solving skills with highly complex data and able to sensitively communicate the learning across clinical and corporate teams
- Ability to work on own initiative and manage time effectively; able to prioritise own time and work to deadlines
- Knowledge and understanding of the Equalities Act 2010, including the importance of protected characteristics, and an understanding of bias in relation to discrimination and patient safety
Desirable
- Evidence of leadership/QI and/or change management
- Experience of complaints handling and inquest management
- Experience of working in a clinical environment
- Awareness and understanding of Never Events
- Awareness and understanding of HM Coroner's inquest principles
- Awareness and understanding of the Medical Examiner (ME) process
Skills
Essential
- Highly literate with well-developed analytical skills and experience that provides ability to interpret information and demonstrable experience of using Datix (DatixWeb or DCIQ) as a system administrator (e.g. for producing data reports, trend analysis and not only for submitting incidents)
- Proficient in the use of Microsoft Office applications
- Leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams: the ability to present and facilitate engaging education sessions to promote and develop patient safety
- Highly developed investigative skills
- Able to self-manage administrative processes effectively to meet competing demands
- Committed to personal and service development
- Emotional intelligence
Person Specification
Qualifications
Essential
- Educated to first degree level or equivalent level qualification or experience
- Training in PSII Methodology
- Training to support engagement with those affected by patient safety incidents
- Training to understand the role of systems thinking and human factors in patient safety incidents and investigations
Desirable
- Clinical qualification or equivalent experience
- Post graduate study at MSc level or equivalent experience
Knowledge
Essential
- Evidence of experience in patient safety
- Evidence of investigation of incidents and report writing
- Depth of knowledge and understanding of the national patient safety strategy and PSIRF
- Highly effective verbal communication
- Adept with principles of information management and governance
- Knowledge of risk management principles and practice
- Awareness and understanding of the National Patient Safety Strategy and all pending changes required to fully implement the strategy
- Ability to interpret highly complex, sensitive data/information in order to identify themes and trends in order to produce high quality reports for Board and Committees and effective problem-solving skills with highly complex data and able to sensitively communicate the learning across clinical and corporate teams
- Ability to work on own initiative and manage time effectively; able to prioritise own time and work to deadlines
- Knowledge and understanding of the Equalities Act 2010, including the importance of protected characteristics, and an understanding of bias in relation to discrimination and patient safety
Desirable
- Evidence of leadership/QI and/or change management
- Experience of complaints handling and inquest management
- Experience of working in a clinical environment
- Awareness and understanding of Never Events
- Awareness and understanding of HM Coroner's inquest principles
- Awareness and understanding of the Medical Examiner (ME) process
Skills
Essential
- Highly literate with well-developed analytical skills and experience that provides ability to interpret information and demonstrable experience of using Datix (DatixWeb or DCIQ) as a system administrator (e.g. for producing data reports, trend analysis and not only for submitting incidents)
- Proficient in the use of Microsoft Office applications
- Leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams: the ability to present and facilitate engaging education sessions to promote and develop patient safety
- Highly developed investigative skills
- Able to self-manage administrative processes effectively to meet competing demands
- Committed to personal and service development
- Emotional intelligence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
