Job summary
Our Social Care Business Administrator will provide high-quality administrative support to the day-to-day operations of the Adult Mental Health Social Care Team and to its management and senior leadership team.
Main duties of the job
You will be expected to provide efficient administrative support to underpin Adult Social Care processes within Torbay and South Devon NHS Foundation Trust. This can include but is not limited to:
- Managing HR matters such as annual leave, sickness absence, and attendance sheets.
- General administrative tasks for the team leads, social workers and community care workers such as typing and sending letters,printingand ordering equipment.
- Minute-taking for team meetingsandfor important statutory meetings such as safeguarding or bestinterests'meetings.
- Creation of an on-going duty rota for the team and creation and maintenance of shared electronic folders
- Supporting the referral co-ordinator at times and vice-versa.
The administration support to the management and the senior leadership team will include arranging multi-agency meetings, screeningcallsand emails,assistingwith the preparation of reports or presentations to deadline, and creating meeting agendas and minutes.
Youwillbe requiredto liaise with social workers and other clinicians, private and third sector providers as well as service users andcarers,whennecessary,tocommunicate and gather information.
You will be expected to prioritise and manage your own workload under the line management of the Social Work Lead.The post holder will receive professional supervision from the Referral Co-ordinator who is a Band 4
About us
You will be working within the Under 65 Mental Health Social Care team.
This post isprofessionally supervisedby theReferral Coordinator within the team,who will provide support,appraisaland monthly supervision.
The post holder is ultimately accountableto, and line managed by one of the two social work leads within the team.
The team is committed to high quality provision and delivery of social care statutory interventions.
Job description
Job responsibilities
Communication and working relationships
-
Ability to communicate verbally or in writing with a variety of people, including other professionals, clinicians,providers, serviceusersand families.
Analytical and judgement
Ability toidentifyurgency of calls for action accordingly and direct calls to the mostappropriate memberof the team. Phones will bemainly coveredby the referral coordinator however there will be occasions where the business admin will need to pick this role up.
Planning and organisation
Patient and client care
Policy and service development
-
Follow policies in own role. May berequiredto comment/implement policies and proposed changes to practices, procedures for own area of work, e.g.: may comment on procedures/implements administrative policies in own area to include office management and administrative systems for the Social Care Team.
Finance, equipment and other resources
Maintainingand ordering of stationery and office equipment for the social careteam and AMHP team
Information technology and administrative duties
Research and development
Responsibility for supervision,leadershipand management
Freedom to act
Job description
Job responsibilities
Communication and working relationships
-
Ability to communicate verbally or in writing with a variety of people, including other professionals, clinicians,providers, serviceusersand families.
Analytical and judgement
Ability toidentifyurgency of calls for action accordingly and direct calls to the mostappropriate memberof the team. Phones will bemainly coveredby the referral coordinator however there will be occasions where the business admin will need to pick this role up.
Planning and organisation
Patient and client care
Policy and service development
-
Follow policies in own role. May berequiredto comment/implement policies and proposed changes to practices, procedures for own area of work, e.g.: may comment on procedures/implements administrative policies in own area to include office management and administrative systems for the Social Care Team.
Finance, equipment and other resources
Maintainingand ordering of stationery and office equipment for the social careteam and AMHP team
Information technology and administrative duties
Research and development
Responsibility for supervision,leadershipand management
Freedom to act
Person Specification
Qualifications and training
Essential
- IT Skills - European Computer Driving Licence or equivalent.
- RSA 3, NVQ 3 or equivalent qualification or experience
- GCSE level of education or equivalent experience in Mathematics and English
Knowledge and experience
Essential
- Excellent working knowledge of application of IT software packages, in particular Access, Excel, Word and Outlook.
Desirable
- Range of work procedures and work practices required, e.g.: knowledge of contract and financial systems operating within Council/NHS.
- Knowledge of contract and financial systems operating within Local Authorities/NHS
Specific Skills
Essential
- Office administration experience
- Experience of working to competing deadlines with a variety of stakeholders.
- Experience of working in a busy environment
- Plan and organise complex activities or programmes requiring formulation adjustment, e.g.: co-ordinate activities which include multi-disciplinary meetings social care meetings and appointments, panel meetings requiring specific attention to detail
- Ability to prioritise diary arrangements and re-arrange at the last minute
- Skilled communicator with excellent verbal and written communication skills.
- Minute/note taking skills with accurate keyboard skills and computer literacy
Desirable
- Experience of working within the NHS
Person Specification
Qualifications and training
Essential
- IT Skills - European Computer Driving Licence or equivalent.
- RSA 3, NVQ 3 or equivalent qualification or experience
- GCSE level of education or equivalent experience in Mathematics and English
Knowledge and experience
Essential
- Excellent working knowledge of application of IT software packages, in particular Access, Excel, Word and Outlook.
Desirable
- Range of work procedures and work practices required, e.g.: knowledge of contract and financial systems operating within Council/NHS.
- Knowledge of contract and financial systems operating within Local Authorities/NHS
Specific Skills
Essential
- Office administration experience
- Experience of working to competing deadlines with a variety of stakeholders.
- Experience of working in a busy environment
- Plan and organise complex activities or programmes requiring formulation adjustment, e.g.: co-ordinate activities which include multi-disciplinary meetings social care meetings and appointments, panel meetings requiring specific attention to detail
- Ability to prioritise diary arrangements and re-arrange at the last minute
- Skilled communicator with excellent verbal and written communication skills.
- Minute/note taking skills with accurate keyboard skills and computer literacy
Desirable
- Experience of working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
