Receptionist/Secretarial Assistant - Dermatology

Job summary

Receptionist/ Secretarial Assistant - Dermatology

This is an exciting opportunity to join our existing Dermatology Administration & Clerical Team with Torbay and South Devon NHS Foundation Trust.

We are looking to recruit an enthusiastic, self-motivated, Receptionist/ Secretarial Assistant to provide administrative and secretarial support to the team . We are looking to recruit this role predominantly as a receptionist.

The ideal candidate will have a good standard of education to include GCSE in Maths and English (Grade A to C); You will need to be a team player with customer care experience. Knowledge of Microsoft applications, experience of working with patient's records and using a hospital database, ( such as PAS and Infoflex) is desirable but training will be provided. Good computer skills are essential for this role, new electronic patient record system being implemented 2026

Main duties of the job

To welcome patients to the John Parkes Unit, Dermatology clinics, checking them in using accuracy, confidentiality and professionalism.

Ensure that outcomes are accurately entered into the computer system, ensuring that patients are added to the correct waiting lists.

Respond to queries from across the hospital in a confidential and timely manner.

To accurately track patients notes across the hospital site and respond to requests from other departments for patient notes.

To answer the telephone in a friendly and professional manner and signpost patients to the most appropriate service for their enquiries.

Liaise with other areas of the team including secretaries and bookings department to ensure that the patients journey though the hospital is as smooth as possible.

To prepare the patients notes for the dermatology clinics including checking and validation of clinic lists.

To undertake a variety of administration duties, such as printing referrals and letters, filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department

About us

The Dermatology Department at Torbay Hospital is based in the John Parkes Unit.

We work as a close multi-disciplinary team which consists of Consultants, nursing staff, administrative team, Specialty Doctors, and Specialist Registrars.

We carry out assessment, investigations and treatment of patients with dermatological conditions.

Why work with us