Receptionist - Patient Access Centre
The closing date is 16 March 2026
Job summary
Receptionist37.5 hours per week, Band 2
An opportunity has arisen to join the Trust's busy Outpatient Reception team working across our Torbay hospital site.The working days are Monday - Friday, with the hours varying between 07:30 - 17:30 (7.5 hour shifts with 1 hour for lunch).
We are looking for a friendly, customer service focused individual who shares our core Trust values.
The ideal post holder will have previous reception/admin experience and be able to provide a high standard of customer service, as they will be representing the Trust as first point of contact with our patients.
They will be organised and able to work in a busy environment with excellent communication skills as the role will involve contact with patients, clinical and administrative staff.
It is an exciting opportunity for anyone who is looking for a role in a busy and enthusiastic team delivering a high standard of care to patients. You will need to be a proactive, flexible, confident and motivated individual.
Health Careers |
Main duties of the job
- Checking patients in for Outpatient appointments
- Booking, cancelling and rearranging Outpatient appointments
- Management of notes (tracering, requesting, etc.)
- Setting up of clinics for day
- Associated administration tasks (completing outcomes, etc.)
- Taking inbound calls
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing spreadsheets as required
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
About us
The Outpatient reception team covers six busy reception areas within Torbay Hospital; Main Outpatients Reception, Eye Clinic Reception, Fracture Clinic Reception, MAAT Reception, Paediatrics Reception and Crowthorne Reception.
The team is comprised of 15 staff that provide reception services for a multitude of different specialties across Outpatients.
Why work with us
Details
Date posted
03 March 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
388-7672035-PC&S
Job locations
Patient Access Centre
Bayview Basement
Torbay
TQ2 7AA
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Patient Access Centre
Bayview Basement
Torbay
TQ2 7AA
Employer's website
Employer contact details
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Supporting documents
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