Job summary
An opportunity has arisen for an individual to join our team as a Patient & Retail Catering Supervisor to work on a full time permanent contract. Working within the catering team as a Catering Supervisor, you will provide a first class dining experience for the staff, patients and visitors of Torbay hospital!
You will be part of a management structure which supports departmental teams in providing an appropriate environment for staff, visitor and patient care and liaise with clinical and non-clinical staff to ensure that standards are in line with the service agreements.
Providing training and monitoring of staff performance, ensure appropriate allocation of staff to their duties. Conduct catering audits of sites to ensure that standards are upheld and corrective actions taken, ensuring that high standards of quality and food safety are maintained at all times.
To provide support and assistance to the regeneration and fresh cooked menus provided by the catering locations for service users ensuring a high standard of service delivery in relation to all catering service functions, this includes helping with the day to day provision of all the catering provided within the localities of Torbay and South Devon NHS Foundation Trust, including hospitality, vending, retail and patient feeding.
Main duties of the job
- Work autonomously and manage your own workload.
- Plan and organise straightforward activities, some judgements which will involve facts or situations requiring analysis.
- Duties may include cleaning, the preparation and presentation of customers' meals and beverages, and on occasion delivery duties. You will need to ensure Catering & Retail Support Assistant Higher level are provided with the equipment and provisions required for their role. Patient and Retail Catering Supervisors will be expected to demonstrate a flexible attitude to their work, to meet the needs of the Trust its customers and patients.
- Support line managers in identifying the skills and training required for all staff to meet facilities standards throughout the trust. The requirement to manage resources effectively and efficiently to provide a sustainable continuity of service, by ensuring there are sufficient catering materials available for use, ordering and topping up as necessary, organises and adjusts staff rotas within agreed work schedules
- You will be required to work with a high regard to food safety legislation and in accordance with the departments HACCP procedures and paper work and to provide a high-quality service to all customers using all catering facilities and provide efficient administrative support.
About us
Our success starts with you.
The catering department is seeking motivated Supervisory staff member to assist in the provision of our patient meal service and our retail outlet which cater for Staff Visitors and Patients.
This is an exciting opportunity to join one of the first successful integrated care Foundation trusts in the UK with a reputation and a tradition of innovation which prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.
Care to join us?
Job description
Job responsibilities
- Responsibility for maintaining good safe working practices and hygiene standards, to adhere to Food Safety legislation, to be able to supervise a team of staff providing high-quality and comprehensive cleaning and patient food service.
- This role is primarily a hands-on supervision position, you will learn all the back-ground skills and knowledge to enable you to support and lead your team, with opportunity to progress within the service.
- You will be expected to work effectively as part of a dedicated team or sometimes as an individual you should be willing to work in a flexible manner
- Working rostered shift basis available from: 06:30am8:00pm covering 7 days, including weekends and Bank holidays of varied shift patterns to be discussed at interview .
- Applicants will need to have good written and spoken English language skills as there is a requirement to communicate patient choice with colleague
Full Vacancy details can be found on the attached job description and person specification.
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Job description
Job responsibilities
- Responsibility for maintaining good safe working practices and hygiene standards, to adhere to Food Safety legislation, to be able to supervise a team of staff providing high-quality and comprehensive cleaning and patient food service.
- This role is primarily a hands-on supervision position, you will learn all the back-ground skills and knowledge to enable you to support and lead your team, with opportunity to progress within the service.
- You will be expected to work effectively as part of a dedicated team or sometimes as an individual you should be willing to work in a flexible manner
- Working rostered shift basis available from: 06:30am8:00pm covering 7 days, including weekends and Bank holidays of varied shift patterns to be discussed at interview .
- Applicants will need to have good written and spoken English language skills as there is a requirement to communicate patient choice with colleague
Full Vacancy details can be found on the attached job description and person specification.
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications
Essential
- NVQ III in a relevant subject
- Food Hygiene Qualification Level 2
- Management qualification level 3 or equivalent experience
Desirable
- Willingness to undertake the apprenticeship level 3
- City & Guilds 706 1 / 2
Knowledge and experience
Essential
- Experience of working / service delivery within a catering environment
- Knowledge of procedures to NVQ 3 or equivalent
Desirable
- Relevant certification or equivalent experience, skills and knowledge
Specific Skills
Essential
- oAbility to communicate with all levels of Management and Staff
- oGood interpersonal skills and ability to work as part of a team
- oGood organisational ability
- oGood written and spoken English language skills as there is a requirement to communicate with colleagues.
- oHigh standard of personal hygiene
- oAbility to interpret written instructions
- oAbility to organise and prioritise work effectively
- oAbility to work on own initiative and under supervision, to basic problem solve when necessary
- Ability to work as an effective team member
- Ability to be proactive and support change
- oAbility to communicate effectively with staff, patients and visitors
- oAbility to work accurately and efficiently
Person Specification
Qualifications
Essential
- NVQ III in a relevant subject
- Food Hygiene Qualification Level 2
- Management qualification level 3 or equivalent experience
Desirable
- Willingness to undertake the apprenticeship level 3
- City & Guilds 706 1 / 2
Knowledge and experience
Essential
- Experience of working / service delivery within a catering environment
- Knowledge of procedures to NVQ 3 or equivalent
Desirable
- Relevant certification or equivalent experience, skills and knowledge
Specific Skills
Essential
- oAbility to communicate with all levels of Management and Staff
- oGood interpersonal skills and ability to work as part of a team
- oGood organisational ability
- oGood written and spoken English language skills as there is a requirement to communicate with colleagues.
- oHigh standard of personal hygiene
- oAbility to interpret written instructions
- oAbility to organise and prioritise work effectively
- oAbility to work on own initiative and under supervision, to basic problem solve when necessary
- Ability to work as an effective team member
- Ability to be proactive and support change
- oAbility to communicate effectively with staff, patients and visitors
- oAbility to work accurately and efficiently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
