Patient Experience and Governance Manager

Job summary

IMPORTANT INFORMATION: This advert is placed on behalf on one of our health serviceproviders. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.

The Patient Experience and Governance Manager is responsible for ensuring the GP Practice delivers high-quality patient services while maintaining robust governance, compliance, and risk management. This role oversees patient complaints and feedback, drives service improvements, ensures regulatory compliance, and supports the leadership team in operational and strategic initiatives.

The role involves working in Partnership with the Practice CQC Manager / GP Partner, Practice Manager and wider Management Team.

Please note that Channel View Medical group does not operate an Agenda for change pay scheme

Main duties of the job

Maintain oversight of the Practice's compliance with CQC standards, NHS policies, and other relevant regulations.

Develop, implement, and maintain internal governance and compliance policies tailored to a primary care setting.

Conduct regular audits and risk assessments, identifying gaps or areas for improvement and implementing corrective actions.

Maintain the Practice Risk Register and ensure all risk assessments are regularly updated.

Prepare and coordinate documentation for inspections, audits, and external reviews.

Produce reports on compliance, governance, and risk management for the Management Team and Partners.

Record and monitor significant events, ensuring follow-up and appropriate action plans are implemented.

About us

Channel View Medical Group is a friendly, forward-looking Practice providing care and support for approximately 22,500 patients in Teignmouth, Chudleigh, Shaldon & Bishopsteignton. We employ a full range of medical and clerical staff to provide the best possible care to our varied patient group. We are part of The Coastal Primary Care Network (PCN) within Teignmouth/Dawlish alongside Dawlish Medical Group. Being part of a PCN enables us to share and gain knowledge and expertise between the different surgeries.