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Torbay and South Devon NHS Foundation Trust

Business Support Team Leader

The closing date is 28 December 2025

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Job summary

We have an exciting opportunity for a full time, office based Business Support Team Leader to join our friendly team working within the Single Point of Access (SPA) Team in Exeter.

Children and Family Health Devon (CFHD) is the place to be!

We have developed an innovative, integrated model of children's community services and are looking to appoint enthusiastic individuals within the business support function. You will be joining a strong, enthusiastic and supportive group of professionals who will be your peers and colleagues - this provides a real sense of professional collaboration at work that will be an asset to your daily work, your career development and your support network.

Important Information Regarding Service ChangesWe are currently entering into a formal consultation process to move all Children and Family Health Devon (CFHD) staff to a single provider. As part of this process, staff currently employed by Torbay and South Devon NHS Foundation Trust will transfer to Devon Partnership NHS Trust on 1 April 2026. Please note that this may result in some differences in recruitment documentation and processes during this transition period.

Main duties of the job

Are you ready to thrive in a fast-paced, dynamic environment? We're looking for a proactive and organised individual to play a key role within our Single Point of Access, overseeing a range of essential administrative functions--including call handling, mailbox management, referral processing and accurate data entry.

In this role, you'll provide day-to-day line management for up to six team members while also managing your own administrative workload. If you enjoy leading others, staying organised and keeping operations running smoothly, we'd love to hear from you.

Position details:

  • Part-time: Three days per week (Wednesday, Thursday, Friday)

  • Hours: 9am - 5pm

  • Location: Office-based

About us

Children and Family Health Devon provide health servicesfor children, young people and families across Devon. Our hope is that our services help children and young people to feel healthy, happy and safe.

Browse our interactive booklets to learn more about our services:

  • Careers - Children and Family Health Devon
  • Care to join us? TSD Staff benefits

Details

Date posted

11 December 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

388-7657635-CFHD

Job locations

Capital Court

Sowton Industrial Estate

Exeter

EX2 7FW


Job description

Job responsibilities

  • To provide day to day line management of a team of up to eight direct reports.
  • Dealing with all management issues such as workload, performance, absence, annual leave, appraisals and all other HR issue which may arise
  • Oversight of your teams responsibilities which include data entry, referral management, call handling, generic mailbox management.
  • You will also support the SPA administrative duty function, which includes data validation.

Job description

Job responsibilities

  • To provide day to day line management of a team of up to eight direct reports.
  • Dealing with all management issues such as workload, performance, absence, annual leave, appraisals and all other HR issue which may arise
  • Oversight of your teams responsibilities which include data entry, referral management, call handling, generic mailbox management.
  • You will also support the SPA administrative duty function, which includes data validation.

Person Specification

Qualifications and training

Essential

  • GCSEs or equivalent
  • Relevant administrative or IT qualification e.g. ECDL, RSA, NVQ etc
  • Qualification in supervisory or line management or relevant experience to NVQ 4 or equivalent level

Desirable

  • NVQ Level 4 or equivalent experience
  • Qualification in supervisory or line management or relevant experience

Knowledge and experience

Essential

  • Computer literate
  • Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
  • Good knowledge of a wide range of office procedures
  • Clerical, administrative or reception experience
  • Experience in line management of administrative staff
  • Experience within a customer care, healthcare or social care setting

Desirable

  • Good knowledge of a wide range of office procedures
  • Experience of dealing with difficult HR/staffing issues
  • Experience of Supervision of Staff
  • Experience of HR Processes
  • Experience in Minute Taking
Person Specification

Qualifications and training

Essential

  • GCSEs or equivalent
  • Relevant administrative or IT qualification e.g. ECDL, RSA, NVQ etc
  • Qualification in supervisory or line management or relevant experience to NVQ 4 or equivalent level

Desirable

  • NVQ Level 4 or equivalent experience
  • Qualification in supervisory or line management or relevant experience

Knowledge and experience

Essential

  • Computer literate
  • Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
  • Good knowledge of a wide range of office procedures
  • Clerical, administrative or reception experience
  • Experience in line management of administrative staff
  • Experience within a customer care, healthcare or social care setting

Desirable

  • Good knowledge of a wide range of office procedures
  • Experience of dealing with difficult HR/staffing issues
  • Experience of Supervision of Staff
  • Experience of HR Processes
  • Experience in Minute Taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Capital Court

Sowton Industrial Estate

Exeter

EX2 7FW


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Capital Court

Sowton Industrial Estate

Exeter

EX2 7FW


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Manager

Julie Choules

julie.choules@nhs.net

07971247131

Details

Date posted

11 December 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

388-7657635-CFHD

Job locations

Capital Court

Sowton Industrial Estate

Exeter

EX2 7FW


Supporting documents

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