Job summary
The operational manager for Discharge Hub and Short Term Services will support the Deputy Community Service Manager and the wider senior management team to achieve excellence in our patient care and pathways.
Responsible for the operational and service management, delivery and development for Discharge Hub and Short Term Services and staff group.
To develop and implement business plans, projects, change initiatives.
To actively Carry out business performance monitoring and reports, support the Trustwide Management team for integrated working, and service development by building and maintaining effective working relationships across the acute, community, ICB and the private sector.
To have responsibility for named workforce to ensure that all staff are appropriately line managed, supervised and supported in accordance with the relevant policies of the employing agencies and best practice
Responsible for budget & physical resources for named services and staffing group
Main duties of the job
Main duties of the job
The operational manager for Discharge Hub and Short Term Services will support the Deputy Community Service Manager and the wider senior management team to achieve excellence in our patient care and pathways.
About us
Operational Management of the discharge pathways (1-3) within the organisation is pivotal to the quality of patient care and experience and achievement of national quality standards to ensure safe care and to minimise delays.
You will be leading and supporting experienced teams, working across the ICO and Devon County Council.
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
#caretojoinus
Job description
Job responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
#caretojoinus
Person Specification
Qualifications and Training
Essential
- Degree or Graduate Diploma as a registered health or social care professional
- HCPC, NMC or SW (England) registration
- Evidence of continued professional development
- Leadership and Management qualification/experience/knowledge (e.g. Chartered management institution, Leadership and management apprenticeship)
- Educated to degree level or equivalent experience/ability/training
- Professional operational service delivery and business management knowledge
- Proven relevant professional operational service experience working in an acute Trust in an admin or clinical capacity
Desirable
- Ability to work with multiple IT/software applications, i.e. use of spreadsheets / compiling statistics
- Project management qualification/knowledge/experience
- Post graduate/experience/ability/training (willingness to complete formal qualification)
Knowledge and Experience
Essential
- Significant clinical knowledge in area of own professional and community teams
- High level of understanding of NHS national targets and priorities
- Specialist knowledge across range of procedures and practices underpinned by theory
- Lead, plan, organise complex activities/programme
- Demonstrate negotiation, influencing and persuasive skills where issues could cause conflict in a constantly changing environment
- Outstanding organisational skills necessary with an ability to use initiative; make autonomous decision and judgment based on assessment of situations with many variables
- Lead on Service Development/Change
- Proven problem-solving skills
- Ability to work in a multidisciplinary team with a flexible approach
- Experience of multi-disciplinary team working across agencies
- Able to demonstrate logical thought process
Desirable
- Process mapping and project management techniques
- Incident management
Specific Skills
Essential
- oFast mental agility working in a dynamic environment
- oExcellent interpersonal skills and communication both written and verbal
- oAdvance Supervisory/Management experience in healthcare setting including rota-management/Service change/Business planning
- oReview and investigate operational incidents and concerns, undertaking root cause analysis, corrective and preventative actions.
- oDevelop a comprehensive work plan taking into account a comparison of a range of options and evaluation process.
- oMedium to long term planning, monitoring, delivering and evaluating of strategic projects or initiatives, using project management methodologies.
Person Specification
Qualifications and Training
Essential
- Degree or Graduate Diploma as a registered health or social care professional
- HCPC, NMC or SW (England) registration
- Evidence of continued professional development
- Leadership and Management qualification/experience/knowledge (e.g. Chartered management institution, Leadership and management apprenticeship)
- Educated to degree level or equivalent experience/ability/training
- Professional operational service delivery and business management knowledge
- Proven relevant professional operational service experience working in an acute Trust in an admin or clinical capacity
Desirable
- Ability to work with multiple IT/software applications, i.e. use of spreadsheets / compiling statistics
- Project management qualification/knowledge/experience
- Post graduate/experience/ability/training (willingness to complete formal qualification)
Knowledge and Experience
Essential
- Significant clinical knowledge in area of own professional and community teams
- High level of understanding of NHS national targets and priorities
- Specialist knowledge across range of procedures and practices underpinned by theory
- Lead, plan, organise complex activities/programme
- Demonstrate negotiation, influencing and persuasive skills where issues could cause conflict in a constantly changing environment
- Outstanding organisational skills necessary with an ability to use initiative; make autonomous decision and judgment based on assessment of situations with many variables
- Lead on Service Development/Change
- Proven problem-solving skills
- Ability to work in a multidisciplinary team with a flexible approach
- Experience of multi-disciplinary team working across agencies
- Able to demonstrate logical thought process
Desirable
- Process mapping and project management techniques
- Incident management
Specific Skills
Essential
- oFast mental agility working in a dynamic environment
- oExcellent interpersonal skills and communication both written and verbal
- oAdvance Supervisory/Management experience in healthcare setting including rota-management/Service change/Business planning
- oReview and investigate operational incidents and concerns, undertaking root cause analysis, corrective and preventative actions.
- oDevelop a comprehensive work plan taking into account a comparison of a range of options and evaluation process.
- oMedium to long term planning, monitoring, delivering and evaluating of strategic projects or initiatives, using project management methodologies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
