Job summary
Channel View Medical Group in Teignmouth is seeking an enthusiastic, motivated person with great people skills to join our friendly Practice. We are looking for a dedicated, compassionate, and approachable individual who will complement our team.
The individual must be a team player, have excellent communication skills, good time management skills and the ability to work under pressure when dealing with patients face to face and on the phones.
IMPORTANT INFORMATION: This advert is placed on behalf on one of our health serviceproviders. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.
Main duties of the job
The patient advisor isthe first point of contact for patients contacting our GP surgeries.
This can be via a variety of methods including via the telephone, face to face and via online consult service and email.
Dealing with patients both face to face and via the telephone are the main duties of this role.
Acting as the central point of contact for patients.
Dealing with all telephone queries/requests from patients and acting as liaison with the Clinical team, as necessary.
Booking appointments anddistributing information, messages, and inquiries for the clinical team.
About us
Why Work With Us
Channel View Medical Group provides high-quality, patient-centred care to 22,000 people across six sites in the beautiful coastal town of Teignmouth and on the edge of Dartmoor. We're an innovative, hard-working, and friendly practice that takes pride in fostering a supportive environment for the whole team.
Our team includes 18 GPs, 3 Advanced Nurse Practitioners, and a total of 90 staff spanning both clinical and administrative roles. At Channel View, both GPs and ANPs follow theDoctor First model--starting with telephone triage and then managing their own face-to-face appointments.
Job description
Job responsibilities
To greet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests, including Appointments Repeat prescriptions and Test results.
Logging arrival and directing patients to the appropriate part of the surgery.
Ensure reception and waiting areas are kept neat and tidy.
Action start and end of day procedures.
Answering the telephone within agreed timescales with a professional and pleasant manner.
Dealing with patient queries both personal and via telephone accurately, efficiently, and effectively. Accurately taking messages including patient details, contact details and specifics of the message and convey to the appropriate person using appropriate methods of communication dependant on urgency.
Registering patients on the SystmOne whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely.
Booking appointments accurately with the appropriate clinician using SystmOne.
Signposting and prioritising patients in line with appropriate training.
Taking appropriate and accurate demographic / personal details of patients to include disabilities, carer status and other details relating to equality and diversity.
Rescheduling patient appointments in the event of unplanned clinician absence.
Processing change of address instructions.
Managing patients who may be verbally or physically aggressive in a professional manner, using the appropriate alert systems and following policy and training.
Dealing with any blood and urine specimens safely and in line with infection control policy ensuring they are safely stored and ready for collection.
Lock up and secure the premises at night.
This job description is not exhaustive and may be adjusted periodically after review and consultation.
Job description
Job responsibilities
To greet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests, including Appointments Repeat prescriptions and Test results.
Logging arrival and directing patients to the appropriate part of the surgery.
Ensure reception and waiting areas are kept neat and tidy.
Action start and end of day procedures.
Answering the telephone within agreed timescales with a professional and pleasant manner.
Dealing with patient queries both personal and via telephone accurately, efficiently, and effectively. Accurately taking messages including patient details, contact details and specifics of the message and convey to the appropriate person using appropriate methods of communication dependant on urgency.
Registering patients on the SystmOne whether they are a regular, immediately necessary, temporary resident or private patient accurately and completely.
Booking appointments accurately with the appropriate clinician using SystmOne.
Signposting and prioritising patients in line with appropriate training.
Taking appropriate and accurate demographic / personal details of patients to include disabilities, carer status and other details relating to equality and diversity.
Rescheduling patient appointments in the event of unplanned clinician absence.
Processing change of address instructions.
Managing patients who may be verbally or physically aggressive in a professional manner, using the appropriate alert systems and following policy and training.
Dealing with any blood and urine specimens safely and in line with infection control policy ensuring they are safely stored and ready for collection.
Lock up and secure the premises at night.
This job description is not exhaustive and may be adjusted periodically after review and consultation.
Person Specification
Specific Skills
Essential
- Excellent communication skills including verbal, written, face-to-face and active listening skills.
- Computer skills; Microsoft Word, Excel, and E-mail).
Desirable
- Experience of working in General Practice
- Use of SystmOne (clinical operating system)
Person Specification
Specific Skills
Essential
- Excellent communication skills including verbal, written, face-to-face and active listening skills.
- Computer skills; Microsoft Word, Excel, and E-mail).
Desirable
- Experience of working in General Practice
- Use of SystmOne (clinical operating system)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
