Job summary
Our Cleaning Operations Manager has professional responsibility for the delivery of planned cleaning services at our Torbay Hospital site.
Leading approx. 125 WTE Healthcare Cleaning staff and is vital to maintaining our Trust's cleaning and Infection Control policies, ensuring a clean and safe environment for patients, staff and visitors.
Working closely with and develop excellent relationships with the infection control team, operations teams, and key managers to agree required changes in service delivery and how they will be achieved and measured, ensuring maximum clinical ownership
Main duties of the job
- Accountable for the delivery of the highest standards of cleaning services to patients, staff and visitors.
- Play a key role in planning and implementing service improvements within the department toensure high quality cleaning services are delivered to the NHS .
- Ensure National Standards of Healthcare Cleanliness are met.
- To ensure the requirements of the Trust's Cleaning and InfectionControl policies are met.
- Development of a skilled team of team leaders and staffto maintain these standards and improve the patient's experience.
About us
As an integrated care organisation, our Trust's purpose is to provide safe, high quality health and social care at the right time, in the right place to support thepeople of Torbay and South Devon to live their lives to the full.The Workplace Teams (EFM) underpin the provision of clinical services, employingapproximately 600 staff, delivering support services across all sites within our Trust.We need all Workplace staff to own and live our organisational values and we not only recruit based on qualifications and experience - we recruit individuals who possess and demonstrate the behaviours which underpin our Trust's and the Workplace Teams core values:
o Working together for peopleo Commitment to quality careo Compassiono Improving liveso Everyone countso Respect and dignity
Job description
Job responsibilities
- Take the daily operational lead of the cleaning services to ensure there successful delivery.
- Support our department with service changes which will require the use of negotiation, persuasive and motivational skills to ensure success.
- Ensure feedback from operational staff, patients and the public in the planning and delivery of cleaning services across our Trust.
- Work with the cleaning services team and communications staff to ensure an appropriate and pro-active communication around cleaning services.
- Work closely with and develop excellent relationships with the infection control team, operations teams, and key managers to agree required changes in service delivery and how they will be achieved and measured,ensuring maximum clinical ownership.
- Represent our Trust in communication with external agencies in day to day written, electronic and telephone contacts, always behaving in a knowledgeable and professional manner.
- Identify and refer key cleaning services issues, particularly safety andcompliance concerns and those with political sensitivities, to our Senior Facilities Operations Manager e.g. cleaning service complaints.
- Chair meetings as required.
- Work with members of our Trust and key stakeholders to develop and maintain a positive reputation for efficiency and operational responsiveness.
- Take responsibility for your own continuous professional development, participate in appropriate training activities and encourage and support staff development and training.
- Be an effective member of the Workplace divisional team and role model for other members of the team promoting a can-do attitude through a style ofbehaviour that is inclusive, open and participative.
- Encourage innovation, flexible working, and staff involvement, through regular and effective communication, supporting monthly team briefing and liaison and building of relationships with staff at all levels.
- Ensure that the contributions of all the team are valued and that all staff have equal opportunities for personal development, enhancing their contribution to Trust objectives.
- Communicate effectively implemented changes within the cleaning operations department that may impact the service delivery in otherareas/departments e.g. clinical teams/departments.
- Requires emotional intelligence when supporting staff with attendance, disciplinary matters as well as ongoing development, ensuring empathy, reassurance and encouragement.
Job description
Job responsibilities
- Take the daily operational lead of the cleaning services to ensure there successful delivery.
- Support our department with service changes which will require the use of negotiation, persuasive and motivational skills to ensure success.
- Ensure feedback from operational staff, patients and the public in the planning and delivery of cleaning services across our Trust.
- Work with the cleaning services team and communications staff to ensure an appropriate and pro-active communication around cleaning services.
- Work closely with and develop excellent relationships with the infection control team, operations teams, and key managers to agree required changes in service delivery and how they will be achieved and measured,ensuring maximum clinical ownership.
- Represent our Trust in communication with external agencies in day to day written, electronic and telephone contacts, always behaving in a knowledgeable and professional manner.
- Identify and refer key cleaning services issues, particularly safety andcompliance concerns and those with political sensitivities, to our Senior Facilities Operations Manager e.g. cleaning service complaints.
- Chair meetings as required.
- Work with members of our Trust and key stakeholders to develop and maintain a positive reputation for efficiency and operational responsiveness.
- Take responsibility for your own continuous professional development, participate in appropriate training activities and encourage and support staff development and training.
- Be an effective member of the Workplace divisional team and role model for other members of the team promoting a can-do attitude through a style ofbehaviour that is inclusive, open and participative.
- Encourage innovation, flexible working, and staff involvement, through regular and effective communication, supporting monthly team briefing and liaison and building of relationships with staff at all levels.
- Ensure that the contributions of all the team are valued and that all staff have equal opportunities for personal development, enhancing their contribution to Trust objectives.
- Communicate effectively implemented changes within the cleaning operations department that may impact the service delivery in otherareas/departments e.g. clinical teams/departments.
- Requires emotional intelligence when supporting staff with attendance, disciplinary matters as well as ongoing development, ensuring empathy, reassurance and encouragement.
Person Specification
E
Essential
- Substantial experience in a management postion
- Experience in managing contracts
Desirable
- Previous NHS experience
- Working knowledge of FM computerised systems
Q
Essential
- Formal facilities management qualification
Desirable
- accreditation to relevant professional body - eg BICs, IWFM
Person Specification
E
Essential
- Substantial experience in a management postion
- Experience in managing contracts
Desirable
- Previous NHS experience
- Working knowledge of FM computerised systems
Q
Essential
- Formal facilities management qualification
Desirable
- accreditation to relevant professional body - eg BICs, IWFM
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
