Job summary
Our Cleaning Operations Team Leader will be reporting to our Deputy Cleaning Operations Manager, this is 1 of 3 posts providingservice cover from 06:00 hours - 20:00 hours, 7 days week on a rota basis.
Our Cleaning Team Leader support the day-to-day management of c129 WTE Healthcare Cleaning staff and are vital to maintaining our Trust's Cleaning and Infection Control policies, ensuring a clean and safe environment for patients, staff and visitors.
We currently will be recruiting for 2 positions, both 30 hours per week, permanent roles.
Main duties of the job
o To be visible on the "shop floor"; supporting Cleaning Operations staff,carrying out visual inspections of cleaning standards, ensuring cleaning tasks and cleaning sign off sheets are undertaken and completed in line with the required cleaning standardso Under the direction of our Deputy Cleaning Manager, support the delivery of the highest standard of cleaning services to patients, staff and visitorso Play a key role in implementing the proposed new cleaning operations service model to ensure high quality cleaning services are delivered to the NHS National Standards of Cleanliness and to our Trust's Cleaning and Infection Control policies
About us
Why Work With Us
Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people's strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.
And if you do join us, you'll be working in one of the most beautiful parts of the UK, with a fantastic quality of life. We actively encourage our people to enjoy a good work/life balance and Devon offers everything from city living to a host of outdoor activities. Whether it's the coast that floats your boat, the adrenaline of white-water rafting, trekking across the moors or being mindful in nature, you'll find it all right on your doorstep.
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Job description
Job responsibilities
Provide excellent customer services to our patients, colleagues andmembers of the public at all times. Communicate effectively and in a timelymanner with a range of hospital staff, the public, patients and colleaguesacross our Trust Communicate effectively with staff at all levels of the organisation and withpatients and external suppliers Participate in meetings as required e.g. staff team meetings, cleaningstandards, matrons meetings and operational management team briefingsas required Assist the Cleaning Operations team by providing an effective cascade ofinformation to all Cleaning Operations staff Maintain good handover processes to supervisor colleagues as part of theworking rota Respond positively to external inspections, such as unannounced CQC orEnvironmental Health attendance, PLACE, recognising when to escalateissues to line managers Maintain good working relationships with colleagues Respond with humanity and kindness to every person, by listeningattentively and respecting others in conversations Act as a role model, valuing everyones opinion and experiencestreating your team members equally and with respect Strive to provide excellent, innovative services that helps ourpatients/clients customers have a good and professionally deliveredhealthcare experience Be helpful, courteous and kind to colleagues, staff, patients and visitors atall times Work in conjunction with clinical and non-clinical staff to ensure appropriateaccess is gained in order to clean and operate within specific areas
Actively participate in the provision of quality assurance and performancemonitoring of our Trusts cleaning services Support our Cleaning Operations Leadership team to ensure all Trust andWorkforce division targets are met for mandatory/essential training andperformance and achievement reviews Assist with promoting incident reporting within cleaning operations servicesand ensure incidents are managed and reported appropriately and thatlessons learned are put into effect Promote infection control awareness and support monitoring and infectionreduction measures Ensure that all waste is correctly sorted into the appropriate waste streams,label and dispose of all waste streams from the ward/department, observingall relevant recycling policies and procedures and take to recogniseddesignated points Investigate and respond to customer, service user and employeecomplaints/feedback thoroughly and professionally, ensuring a robust planis in place to meet service level agreements and patient needs whereappropriate, or escalate to our Deputy Cleaning Manager Support our Deputy Cleaning Manager to effectively prioritise the dailycleaning operations service and daily staffing allocation against agreedrotas, resolving any staffing issues on a daily basis
Job description
Job responsibilities
Provide excellent customer services to our patients, colleagues andmembers of the public at all times. Communicate effectively and in a timelymanner with a range of hospital staff, the public, patients and colleaguesacross our Trust Communicate effectively with staff at all levels of the organisation and withpatients and external suppliers Participate in meetings as required e.g. staff team meetings, cleaningstandards, matrons meetings and operational management team briefingsas required Assist the Cleaning Operations team by providing an effective cascade ofinformation to all Cleaning Operations staff Maintain good handover processes to supervisor colleagues as part of theworking rota Respond positively to external inspections, such as unannounced CQC orEnvironmental Health attendance, PLACE, recognising when to escalateissues to line managers Maintain good working relationships with colleagues Respond with humanity and kindness to every person, by listeningattentively and respecting others in conversations Act as a role model, valuing everyones opinion and experiencestreating your team members equally and with respect Strive to provide excellent, innovative services that helps ourpatients/clients customers have a good and professionally deliveredhealthcare experience Be helpful, courteous and kind to colleagues, staff, patients and visitors atall times Work in conjunction with clinical and non-clinical staff to ensure appropriateaccess is gained in order to clean and operate within specific areas
Actively participate in the provision of quality assurance and performancemonitoring of our Trusts cleaning services Support our Cleaning Operations Leadership team to ensure all Trust andWorkforce division targets are met for mandatory/essential training andperformance and achievement reviews Assist with promoting incident reporting within cleaning operations servicesand ensure incidents are managed and reported appropriately and thatlessons learned are put into effect Promote infection control awareness and support monitoring and infectionreduction measures Ensure that all waste is correctly sorted into the appropriate waste streams,label and dispose of all waste streams from the ward/department, observingall relevant recycling policies and procedures and take to recogniseddesignated points Investigate and respond to customer, service user and employeecomplaints/feedback thoroughly and professionally, ensuring a robust planis in place to meet service level agreements and patient needs whereappropriate, or escalate to our Deputy Cleaning Manager Support our Deputy Cleaning Manager to effectively prioritise the dailycleaning operations service and daily staffing allocation against agreedrotas, resolving any staffing issues on a daily basis
Person Specification
Experience of leading a team in a cleaning operations environment
Essential
- 2 years similar experiance
Desirable
- Qualification in Hospitality or leadership
leadership qualification and experiance in a similar role
Essential
- Leadership qualification and or relevant experience in a similar role
- NVQ Hospitality or Leadership
Desirable
- 2 years experience in a similar environment
Person Specification
Experience of leading a team in a cleaning operations environment
Essential
- 2 years similar experiance
Desirable
- Qualification in Hospitality or leadership
leadership qualification and experiance in a similar role
Essential
- Leadership qualification and or relevant experience in a similar role
- NVQ Hospitality or Leadership
Desirable
- 2 years experience in a similar environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
