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Torbay and South Devon NHS Foundation Trust

Healthcare Support Worker

The closing date is 03 September 2025

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Job summary

Our Healthcare Support Worker will work as part of our nursing team providing personal nursing care and clinical interventions to patients in the inpatient hospital care setting.

They may contribute to the assessment of care needs and the delivery of planned care under delegation and direction of the Registered Nurse. This will include recording and documenting physiological observations and changes to the patient's clinical condition. To practice in accordance of our Trust standards and policies and to work within the boundaries of their role and individual competence.

Main duties of the job

Main duties of the job

  • Provide direct patient centred care in accordance with patient needs and in line with Trust policies. This may include providing personal care, such as washing and dressing patients, as needed, whilst promoting independence; oral care and supporting with toileting and continence needs

  • Establish and maintain good interpersonal skills. To provide and receive factual and accurate information and to overcome communication barriers using other methods, such as visual prompts, reassurance, empathy, persuasion

  • Undertake training in order to perform high quality clinical interventions effectively and remain competent to practice these interventions, such as clinical observations, blood glucose monitoring, urinalysis, venepuncture, removal or urinary catheter, insertion and removal of peripheral cannulas, perform ECG, calculation of BMI, all following assessment and completion of clinical competency. This is not an exhaustive list and other clinical interventions may be required dependant on the area of practice

  • Assess a person's clinical condition, within the individual's scope of competence using tools such as, NEWS2 parameters, pain assessment tool, non-verbal signs of deterioration and know how to urgently escalate concerns appropriately

  • Work independently or as part of a team to plan your own workload, prioritising the clinical needs of the patients in your care

About us

Working for Torbay & South Devon NHS Trust where we deliver a wide range of emergency, specialist and medical services. We deliver integrated health and social care services, across a variety of settings, including inpatient acute hospital, community hospitals and outpatient clinics.

It has never been a more exciting time to join our Trust, as you will help to shape our services as we continue along our journey.

Unfortunately, in line with the Home Office standards, this post is not eligible for sponsorship.

Details

Date posted

20 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

388-7379258-FC&I

Job locations

Dawlish Community Hospital

Barton Terrace

Dawlish

EX7 9DH


Job description

Job responsibilities

Attributes

Essential

Desirable

Qualifications and training

  • NVQ Level 3 in Health & Social Care or equivalent qualification/experience

  • Care Certificate

  • English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experience

  • Previous experience in a care environment or able to demonstrate a caring nature/ life experience

  • Understands the need for strict confidentiality

  • Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific skills

  • Basic computer/keyboard skills

  • Fine motor skills for venepuncture, phlebotomy and other clinical tasks

  • Good interpersonal and communication skills

  • Able to prioritise and organise work

  • Able to work under instruction, under pressure and as part of a team

  • Record keeping competency in handwritten and electronic records

  • Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances

  • Able to manage stress in themselves and others

  • Able to offer support at times of emotional distress

  • Willingness to undertake new skills and training

  • Able to work as a team member or independently

  • Ability to adapt behaviour to changing and challenging situations

  • To be flexible, adaptable, reliable and punctual

  • The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust

  • Healthcare competencies appropriate to area of work

Job description

Job responsibilities

Attributes

Essential

Desirable

Qualifications and training

  • NVQ Level 3 in Health & Social Care or equivalent qualification/experience

  • Care Certificate

  • English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experience

  • Previous experience in a care environment or able to demonstrate a caring nature/ life experience

  • Understands the need for strict confidentiality

  • Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific skills

  • Basic computer/keyboard skills

  • Fine motor skills for venepuncture, phlebotomy and other clinical tasks

  • Good interpersonal and communication skills

  • Able to prioritise and organise work

  • Able to work under instruction, under pressure and as part of a team

  • Record keeping competency in handwritten and electronic records

  • Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances

  • Able to manage stress in themselves and others

  • Able to offer support at times of emotional distress

  • Willingness to undertake new skills and training

  • Able to work as a team member or independently

  • Ability to adapt behaviour to changing and challenging situations

  • To be flexible, adaptable, reliable and punctual

  • The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust

  • Healthcare competencies appropriate to area of work

Person Specification

Qualifications and Training

Essential

  • NVQ Level 3 in Health & Social Care or equivalent Qualification/Experience

Desirable

  • Care certificate
  • English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experience

Essential

  • Previous experience in a care environment or able to demonstrate a caring nature/ life experience
  • Understands the need for strict confidentiality

Desirable

  • Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific skills

Essential

  • Basic computer/keyboard skills
  • Fine motor skills - for venepuncture, phlebotomy and other clinical tasks
  • Good interpersonal and communication skills
  • Able to prioritise and organise work
  • Record keeping competency in handwritten and electronic records
  • Able to manage stress in themselves and others
  • Willingness to undertake new skills and training
  • To be flexible, adaptable, reliable and punctual

Desirable

  • Healthcare competencies appropriate to area of work
Person Specification

Qualifications and Training

Essential

  • NVQ Level 3 in Health & Social Care or equivalent Qualification/Experience

Desirable

  • Care certificate
  • English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experience

Essential

  • Previous experience in a care environment or able to demonstrate a caring nature/ life experience
  • Understands the need for strict confidentiality

Desirable

  • Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific skills

Essential

  • Basic computer/keyboard skills
  • Fine motor skills - for venepuncture, phlebotomy and other clinical tasks
  • Good interpersonal and communication skills
  • Able to prioritise and organise work
  • Record keeping competency in handwritten and electronic records
  • Able to manage stress in themselves and others
  • Willingness to undertake new skills and training
  • To be flexible, adaptable, reliable and punctual

Desirable

  • Healthcare competencies appropriate to area of work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Dawlish Community Hospital

Barton Terrace

Dawlish

EX7 9DH


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Dawlish Community Hospital

Barton Terrace

Dawlish

EX7 9DH


Employer's website

https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Matron

Helen Thatcher

helen.thatcher@nhs.net

01626868500

Details

Date posted

20 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

388-7379258-FC&I

Job locations

Dawlish Community Hospital

Barton Terrace

Dawlish

EX7 9DH


Supporting documents

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